Junior Customer Service Specialist

Junior Customer Service Specialist - Fixed-term 12-months Junior Customer Service Specialist - Fixed-term 12-months Get AI-powered advice on this job and more exclusive features.At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning . We operate in a fast-moving, tech-driven environment , and we’re looking for people who thrive in change, think boldly, and take initiative.If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams .#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.THE MISSION:We are looking for a Junior Customer Service Specialist to help us keep growing. This is a 12-month fixed-term position based in Milan , where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy.WHAT YOU WILL DO:Communicate with customers via telephone, email, online chat, or social mediaBe a point of reference for the first level agents in case of needDocument personal information to create, update, or adjust customer accounts following strict guidelinesListen attentively to questions and concerns and respond promptly with a resolution according to company guidelinesIdentify and assess customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods/toolsInteract with the different departments on behalf of the customersTake the extra mile to engage customersWHO WE ARE LOOKING FOR:Familiarity with CRM systems and practicesMinimum of two years Customer service experience or the equivalent experience.Availability to work in shiftsNative or near-native proficiency in Italian (C1-C2)Work proficiency (B2+ level) in French and/or Spanish and/or Portuguese is a definite plusCustomer orientation and ability to adapt/respond to different types of charactersExcellent verbal and written communication skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaProficiency with basic computer applications, such as Microsoft Windows, Word, and ExcelWHY YOU SHOULD JOIN SCALAPAY:A compensation package based on skills and experience - the yearly salary band we have for this position is an Overall Total Earning between 23’000€ and 26’000€International environment with significant challenges to be met every dayLots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiencesPersonalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you growOUR HIRING PROCESS:A quick chat with one of our Talent Acquisition team memberThe first interview with the Hiring Manager to deep dive into your experiences and better understand your motivationA business caseA final chat with Simone, our CEOWant to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.Pro tip: send your CV in EnglishSuper Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.Seniority level Seniority level Entry levelEmployment type Employment type ContractJob function Job function OtherReferrals increase your chances of interviewing at Scalapay by 2xSign in to set job alerts for “Customer Service Specialist” roles. GUCCI Customer Service Specialist (L. 68/99) BOTTEGA VENETA Wholesale Customer Service Specialist Customer Service Specialist - 1-Year Fixed Term (Maternity Leave) Customer Service Center Front Office Specialist We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr