Service Project Coordinator – Propulsion
4 giorni fa
Service Project Coordinator – Propulsion & HandlingKongsberg Maritime is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. Our employees are present in 35 different countries around the world. During the operational lifetime of more than 34.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts in order to secure availability and predictability to our customers.The Position:We are expanding our experienced operations team in Italy and are looking for aService Project Coordinator – Propulsion & Handlings within our global customer support division. In this role, you will be part of the team delivering service, troubleshooting and maintenance at our customers’ vessels in regards of Propulsion and Handling systems.Key Accountabilities:Manage the planning, coordination and delivery of service orders and contracts, working collaboratively with the Field Service the Spare Parts teams to confirm and agree project scope, resource availability and costProvide technical support to Service Engineers in the field, liaising with the Operations Manager as requiredManage and resolve project issues, liaising with the appropriate level of technical support and with the customer directly as requiredAccountable for field service cost to budget within area of responsibilityAccountable for customer satisfaction and management of customer expectation on all field service jobs. Delivery of the contract to meet the Customers expectations and Contract monitoring against PO Value, Change orders if requiredDocuments are submitted in a timely manner to support the invoicing timeframe requirementsEnsure that the delivery of maintenance services and other contractual obligations is in line with customer requirements.Managing and solving problems within projects, working with people responsible for technical support (at the appropriate level of the organization) and directly with customers as needed.Improving project summary reports and service reports used to measure costs, quality and timing of project deliveries. Providing the right metrics to measure business performance as required.Resolve Customer Issues and non-conformities report for the site to ensure customer issues related to Field Services are closed in a timely manner and to customer expectationsCommunicate risks related to payments, pre-payments, stop lists and other risks.Managing health and safety requirements related to a given project, including local legal conditions and standards.Ensure compliance in service project coordination procedures and instructions, as specified in the Quality Management System (QMS)Ensure compliance in QHSE, Information Security and Compliance requirements for all employees as specified in the Quality Management Systems#J-18808-Ljbffr
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Service Project Lead: Propulsion
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Genoa, Italia Kongsberg Maritime A tempo pienoA leading marine technology company in Genoa, Italy is seeking a Service Project Coordinator to oversee service orders related to propulsion and handling systems. The role requires at least 3 years of project service experience with a solid understanding of marine equipment and excellent problem-solving skills. Candidates should have higher technical...
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Service Project Coordinator – Propulsion
7 giorni fa
Genoa, Italia Kongsberg Maritime A tempo pienoKongsberg Maritime is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for...
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