Italian Customer Support Agent | Courier Services

22 ore fa


Milan, Italia Altro A tempo pieno

Italian Customer Support Agent | Courier Services - Work In Greece - RelocationJoin Mercier Consultancy MD as an Italian Customer Support Agent specializing in courier services, with relocation to Greece. Base Pay RangePay varies based on experience. Please discuss details with your recruiter. Key ResponsibilitiesDeliver exceptional customer support to Italian‑speaking clients through phone, email, and live chat Assist customers with inquiries related to courier services, including shipping options, tracking information, and service policies Manage and resolve customer complaints and issues effectively, ensuring high levels of satisfaction Document all interactions with customers in our CRM system, maintaining accurate records for future reference Collaborate with logistics and operations teams to provide comprehensive solutions to customer issues Stay updated on the latest company services, shipping rates, and industry trends to offer informed assistance RequirementsFluency in Italian (both written and spoken) is essential; proficiency in English is a plus Previous experience in customer support, particularly in the courier or logistics sector, is preferred Strong communication and problem‑solving skills to effectively engage with customers Excellent organizational abilities to manage multiple customer requests efficiently Familiarity with CRM software and customer service tools is advantageous A willingness to relocate to Greece for this position A commitment to providing exceptional customer service and support BenefitsCompetitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More Seniority LevelEntry level Employment TypeFull‑time Job FunctionCustomer Service IndustryIT Services and IT Consulting#J-18808-Ljbffr



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