RCI - Front Desk Manager - ITA
4 giorni fa
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.QualificationsMust at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.Experience in handling 100+ guests in a 4–5-star hotel.Experience in handling and supervising 30+ Team Members in Guest Services Department.Must be willing to work under pressureEssential Duties & ResponsibilitiesAll duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike.Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.#J-18808-Ljbffr
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Guest Experience Front Desk Manager
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Turbigo, Italia Royal Caribbean Group A tempo pienoA leading cruise line is seeking a Front Desk Manager to enhance guest experiences through exceptional service. Key responsibilities include leading the Front Desk Team, ensuring a seamless service execution, and addressing guest concerns effectively. The ideal candidate will have over 4 years of managerial experience in a 4-5 star hotel environment and...
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Front Desk Supervisor — Guest Experience Leader
2 settimane fa
Turbigo, Italia Royal Caribbean Group A tempo pienoA leading cruise and hospitality company is seeking an Assistant Front Desk Manager to oversee guest services operations in Turbigo, Italy. The ideal candidate will have supervisory experience in hospitality, exceptional customer service skills, and the ability to work cooperatively in a dynamic environment. This role emphasizes training and development of...
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Front Desk
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Turbigo, Italia Ali Professional A tempo pienoAli Professional, per lo Showroom di una importante azienda multinazionale leader nel settore dell'arredamento e del design, ricerca:La risorsa, in affiancamento alle figure di Showroom Manager e di Guest Experience Manager, sarà responsabile dell'accoglienza e della gestione dell’esperienza cliente all’interno dello showroom.Le attività in capo alla...
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turbigo, Italia Altro A tempo pienoUna compagnia internazionale di ospitalità cerca un Front Desk Agent Trainee per il Radisson Collection Hotel a Milano. Se hai passione per il settore dell'ospitalità e un'attitudine al cliente, questa posizione ti offre l'opportunità di lavorare in un team dedicato. Sarai responsabile del servizio agli ospiti, garantendo un esperienza memorabile....
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Front Desk Agent Trainee
4 giorni fa
turbigo, Italia Altro A tempo pienoOverview L’ospitalità è la tua passione? Accoglienza e servizio a 5* sono i tuoi punti di forza? Se hai risposto sì a queste domande, unisciti a noi in Radisson Hotel Group… dove every moment matters! Per il Radisson Collection Hotel, Palazzo Touring Club Milan, struttura con 89 camere ad un passo dal Duomo di Milano, siamo alla ricerca di un...
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Front Desk Agent Trainee
1 settimana fa
Turbigo, Italia Altro A tempo pienoOverviewL’ospitalità è la tua passione? Accoglienza e servizio a 5* sono i tuoi punti di forza? Se hai risposto sì a queste domande, unisciti a noi in Radisson Hotel Group… dove every moment matters! Per il Radisson Collection Hotel, Palazzo Touring Club Milan, struttura con 89 camere ad un passo dal Duomo di Milano, siamo alla ricerca di un...
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Receptionist/ Front Office
6 giorni fa
turbigo, Italia Ali Professional A tempo pienoAli Professional, per una realtà d’eccellenza, punto di riferimento assoluto nel panorama automotive di lusso situata a Milano Sud, ricerca una figura di Receptionist/ Front Office per il potenziamento del team di accoglienza e servizi generali.La risorsa inserita opererà all'interno dello showroom dedicato al brand più iconico del Gruppo, occupandosi...
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Concierge and Events
4 giorni fa
turbigo, Italia Altro A tempo pienoOverviewThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and...
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Concierge and Events
6 giorni fa
Turbigo, Italia Altro A tempo pienoOverview The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and...
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Concierge and Events
4 giorni fa
turbigo, Italia Altro A tempo pienoOverviewThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and...
