Customer Service Specialist

Are you the service-minded team player to join the EMEA performance parts customer service teamPAC Performance parts Customer servicesupports Valmet spare partsand consumablessales and operations within Europe Middle East and Africa. We are now looking for a Customer Service Specialist to join our spare parts sales team in Italy for paper and board and packaging machines.In this role you will handle external quotation requests and sales orders mainly to Italian customers. You follow that the deliveries are on time and keep the external customers informed. Your desk wont be empty there will always be new orders and inquiries as well as item related updates.This position will be based in Lucca. Milano might be considered as additional location.ResponsibilitiesBuild and maintain long-term relationships and networks (internal and external) and establish existing business relationships with customers to continuously generate business for ValmetAssess customer needs and suggest appropriate products and servicesPromote and sell products according to internal guidelines negotiate prices and delivery times as agreed and conclude sales orders to meet revenue targets.Generate sales leads customer feedback and information on competitor activity to respond to changing market conditions and customer demands.Expedites the resolution to address customers needs problems and complaintsSpeed up the resolution process to address customer needs issues and complaints following-up daily tasks and queues in the timely manner.Effectively respond to incidents and crises to minimize harm restore operations and identify lessons learned.Achieve agreed-upon bookings and sales targets within the established timeframe and meet individual and team KPIs.Ensure that statutory customer and internal HSE requirements are met in all operations and activities.ExpectationsTo be successful in this position you need to becustomer-oriented and service-minded person with a positive can do attitude. You need to be a team player and good at building up your own contact network. Willingness to learn new things and ability to take responsibility are essential in this role.Bachelors or other equivalent technical or commercial degreePrevious experience in similar role is an assetFluency in Italian and English both written and verbalAbility to read technical drawingsKnowledge of pulp and papermaking machinery and/or processes is an important assetCustomer orientation and capability to work under high pressure and keeping time schedulesStrong problem solving communication and decision-making skillsStrong organization and teamwork skills and ability to work in global matrix organizationFlexibilityAbility to learn new IT systems fast MS Office skillsPrevious experience on service business or engineering is considered an advantage as well as fundamentals and experience on procurement or customer serviceLeadership PrinciplesTake accountability Act with ownership set clear expectations and follow throughLead with courage Champion change try bold ideas and learn quicklyBuild on trust Listen to understand be open and create psychological safetyCollaborate for growth Work across boundaries value diverse perspectives and focus on customer valueWe offerWe offer you an interesting position in a global business environment with many opportunities for personal growth and development. Together with our professional team you will have an important role in bringing our and our customers business forward.Additional informationFor more information please contact Hannu Heikkinen Senior Manager Customer Service tel.orPlease apply by 15 Februaryby filling out our application form in English and submitting your CV in English through our career site via the provided link. We will be reviewing applications on a rolling basis throughout the application period.When everything works togetherValmet is where the best talent from diverse backgrounds comes together. We partner with customers throughout the lifecycle delivering leading technologies and missioncritical automation solutions. Backed by over 225 years of industrial experience and 19000 professionals we are shaping a regenerative tomorrow.Join the team and lead the way with usICKey SkillsDesign Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator\Employment TypeFull-TimeExperienceyearsVacancy1#J-18808-Ljbffr