Technical After Sales Support
2 giorni fa
Position Overview We are looking for a Technical After Sales Support to deliver high-quality technical assistance, ensure customer satisfaction, and support continuous improvement of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager. Key Responsibilities Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers. Provide remote after-sales technical assistance and collaborate with international Service Partners. Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts. Collaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives. Draft and update product manuals (user, configuration, installation). Keep customers informed about new documentation, firmware/software releases, bug fixes, and technical solutions. Support the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis. Provide information for 8D reports, particularly for phase D2. Coordinate activities with the Repair & Maintenance section and Service Partners for effective issue resolution. Requirements Degree or Diploma in a technical field. Minimum 5 years of experience in technical assistance on complex products. Strong problem-solving skills and proficiency in IT systems. English proficiency: at least B2 level. Excellent communication skills, adaptability, and ability to work in a team-oriented environment. Stress tolerance and creativity in finding solutions. Nice to have: Basic knowledge of DMX control systems and technical drawing software.
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Technical After Sales Support
3 giorni fa
Seriate, Lombardia, Italia Clay Paky A tempo pienoPosition OverviewWe are looking for a Technical After Sales Support to deliver high-quality technical assistance, ensure customer satisfaction, and support continuous improvement of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager. Key ResponsibilitiesManage technical support requests...
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Technical After Sales Support
3 giorni fa
Seriate, Lombardia, Italia Claypaky A tempo pienoPosition OverviewWe are looking for aTechnical After Sales Supportto deliverhigh-quality technical assistance, ensurecustomer satisfaction, and supportcontinuous improvementof our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.Key ResponsibilitiesManage technical support requests via...
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IT Support Specialist
2 settimane fa
Seriate, Italia Serioplast Global Services S.p.a. Socio Unico A tempo pienoSerioplast is looking for an **IT Support Specialist**for its headquarters in Seriate, Bergamo. **WHO IS SERIOPLAST?** Serioplast is one of the world’s leading manufacturers of high-quality rigid plastic packaging for FMCG players in the Home Care & Laundry, Food & Beverage, Personal Care, and Pharma markets. Operating 33 production plants across 16...
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Information Technology Support Specialist
1 settimana fa
Seriate, Italia Serioplast SpA A tempo pienoSerioplast is looking for an **IT Support Specialist**for its headquarters in Seriate, Bergamo. **WHO IS SERIOPLAST?** Serioplast is one of the world’s leading manufacturers of high-quality rigid plastic packaging for FMCG players in the Home Care & Laundry, Food & Beverage, Personal Care, and Pharma markets. Operating 33 production plants across 16...
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Maintenance & Technical Service Engineer
1 settimana fa
seriate, Italia STERIS Canada Corporation A tempo pienoRiepilogo della posizione Il tecnico di manutenzione è responsabile dello svolgimento delle attività di manutenzione ordinaria (preventiva e correttiva) e straordinaria, nel rispetto delle disposizioni di sicurezza, delle procedure aziendali ed e dei standard aziendali e di legge. Principali compiti Effettuare la manutenzione (ordinaria/straordinaria)...
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Maintenance & Technical Service Engineer
2 settimane fa
seriate, Italia STERIS Canada Corporation A tempo pienoRiepilogo della posizione Il tecnico di manutenzione è responsabile dello svolgimento delle attività di manutenzione ordinaria (preventiva e correttiva) e straordinaria, nel rispetto delle disposizioni di sicurezza, delle procedure aziendali ed e dei standard aziendali e di legge. Principali compiti Effettuare la manutenzione (ordinaria/straordinaria)...
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Sales Assistant
13 ore fa
Seriate, Italia GIGROUP A tempo pienoGi Group S.P.A., prima multinazionale italiana del lavoro, cerca per ORIGINAL MARINES, o brand di primaria importanza nel settore dell’abbigliamento per bambini e bambine Sales Assistant Per te l’opportunità di entrare e crescere in un’azienda leader del proprio settore di riferimento, in continua crescita in cui le persone rappresentano un fattore...
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Sales Assistant
1 settimana fa
Seriate, Italia GIGROUP A tempo pienoGi Group S.P.A., prima multinazionale italiana del lavoro, cerca per ORIGINAL MARINES, o brand di primaria importanza nel settore dell’abbigliamento per bambini e bambine Sales Assistant Per te l’opportunità di entrare e crescere in un’azienda leader del proprio settore di riferimento, in continua crescita in cui le persone rappresentano un fattore...
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Maintenance & Technical Service Engineer
1 settimana fa
Seriate, Italia STERIS A tempo pienoAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Riepilogo della posizione Il tecnico di manutenzione è responsabile dello svolgimento delle attività di manutenzione ordinaria(preventiva e correttiva) e straordinaria, nel rispetto delle...
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Maintenance & Technical Service Engineer
2 giorni fa
Seriate, Italia Altro A tempo pienoAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Riepilogo della posizioneIl tecnico di manutenzione è responsabile dello svolgimento delle attività di manutenzione ordinaria (preventiva e correttiva) e straordinaria, nel rispetto delle...
