Satellite and Ground Segment Engineer

Package Description Joining Serco Italy’s amazing team offers: Competitive Salary  Great career opportunities  Corporate Benefits Package International environment Possible hybrid work Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. At Serco, we take pride in being a trusted partner of ESA and other European space stakeholders. Our teams are made up of passionate professionals dedicated to excellence, knowledge-sharing, and meaningful impact. The Difference You Will Make You will contribute directly to some of Europe’s most exciting space programmes, from Earth observation and climate monitoring to satellite navigation and space safety. Your work will play a vital role in ensuring mission success, enabling better decision-making on Earth and driving innovation in orbit. Whether you’re helping managing spacecraft operations, analysing mission data, or supporting software and systems development, your expertise will help move Europe’s space ambitions forward. Why Join Serco? Work in an international and diverse team environment, surrounded by top-tier scientists, engineers, and technical experts. Access continuous professional development and training opportunities tailored to the space sector. Be part of a company that values work-life balance, mutual respect, and a commitment to excellence. Gain exposure to cutting-edge technologies, innovative projects, and mission-critical systems in collaboration with major space agencies. We look forward to meeting you  The position is framed within the Serco Copernicus Services, unit responsible for supporting all Copernicus Sentinels missions in erogating operations, maintenance and coordination services. You will be involved in activities required to ensure the proper orchestration of Operations and I&V activities across the services contributing to Copernicus Ground Segment operations and engineering. Main Responsibilities As Satellite and Ground Segment Engineer you will be responsible for: Support the Operations Performance Monitoring of the ground segment data flow: End-to-end monitoring, analysis, and reporting to ensure that CSC Services behaviour aligns with expected outcomes. Monitoring the overall data flow to ensure completeness and timeliness for data acquisition, production, dissemination, and archival. Identifying deviations from expected performance and reporting findings. Support the Anomaly and Maintenance Management: Processing and managing anomaly and maintenance reports.  Coordinating with involved entities and following up until resolution. Using ticketing systems for issue management.  Collaborate in I&V activities: Support end-to-end system integration: integration of multiple systems and validation tests. Identify and resolve integration issues: Monitor the integration process, identifying and addressing any issues that arise. Maintain detailed documentation of the integration process, including workflows, tools, and techniques used. Collaborate with technical teams: Work closely with development and operations teams to ensure smooth integration and timely validation Reports Preparation: Preparing reports on a weekly and quarterly basis. Meeting Attendance: Attending and organize meetings such as progress meetings, Anomaly Review Boards (ARB) and coordination boards, ensuring alignment with decision-making processes. On-Call: Participating in on-call shifts during Extended Working Hours (EWH). Successful Candidate Your skills: Attitude in perform routine tasks, like systems monitoring and reporting: Ability to track, analyze, and report systems performance trends. Strong problem-solving and analytical skills, with the ability to interpret and respond to complex mission data. Experience with tools for issue and anomaly processing and tracking. Ability to work in a team Writing Technical Documentation, like operational procedures, anomaly reports, progress reports. English Level B2 (Upper-Intermediate), written and spoken. Knowledge and experience: Knowledge of EO data ground segment. Experience working on aerospace projects, ideally involving Earth Observation (EO) systems or satellite missions. Familiarity in monitoring and reporting mission performance trends, data analysis, and the ability to derive actionable insights from complex datasets and technical documentation. Familiarity in incident and anomaly management processes and workflows within mission-critical environments. Familiarity in I&V processes. Bachelor’s or Master’s degree in Aerospace Engineering, IT, Computer Science, or a related field. Other skills: Grafana: Experience with Grafana for monitoring, including using dashboards and leveraging various features for performance monitoring. Familiarity with OData, STAC APIs and with SQL databases. Strong communication and mediation skills. Familiarity with ITIL and Agile methodologies for service management and project execution.