E-commerce Commercial Lead

E-Commerce Commercial Lead POSITION DETAILS Department: Head of Business Development Europe, e Commerce Location: Europe Length of Contract: Permanent Travel 25% ABOUT ALCHEMY Alchemy is headquartered in Dublin, Ireland, and is ranked as the 11th-fastest growing tech company in Ireland in Deloitte's Technology Fast 50. Our global operations span multiple continents, with facilities for device warehousing, triage, grading, and reverse solutions in the USA, UK, Australia, Dubai, Hong Kong, Mexico, South Korea, Taiwan, and Japan. We process and ship secondary tech to businesses and consumers across Europe, with shipping locations in Ireland and France, supported by multiple sales offices worldwide. At Alchemy, we're not just reshaping the circular tech market – we're creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices. We also own Loop Mobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia. At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference. If you're looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We're the fastest growing global company in the circular tech market - and we'd love for you to be part of it. Explore more at www.wearealchemy.com ROLE DESCRIPTION As E-Commerce commercial lead, Europe, you will own the commercial growth, profitability, and strategic development of Alchemy's European e Commerce channels across B2 B2 C and B2 C. This is a senior, hands-on commercial role combining new business acquisition, account development, trading performance, and channel governance. You will work closely with internal stakeholders across Sales, Trading, Supply, Finance, and Operations to ensure sustainable growth, margin discipline, and long-term partner value. This role is designed to grow into a Head / Director position within 18–24 months based on performance. KEY RESPONSIBILITIES e Commerce B2 B2 C & B2 C business development Identify, target, and onboard new e Commerce partners across Europe (marketplaces, e-retailers, platforms, and strategic partners). Build a robust and qualified pipeline aligned to Alchemy's margin, volume, and risk criteria. Negotiate commercial frameworks including pricing models, volumes, service levels, warranties, and payment terms. Secure long-term commercial agreements, including MPAs and structured back-to-back order plans. e Commerce B2 B2 C & B2 C e Commerce trading operations Own day-to-day commercial performance of the e Commerce client portfolio. Collaborate closely with the B2 C team to maximise sales velocity, profitability, and stock efficiency across channels. Actively manage channel conflict, arbitrating pricing, allocation, and volumes to prevent cannibalisation and margin erosion. Optimise cross-account and cross-channel profitability through pricing discipline, stock routing, and demand planning. e Commerce B2 B2 C & B2 C e Commerce account management Lead structured account governance, including internal reviews and external QBRs. Develop accounts into recurring, predictable revenue streams with clear growth roadmaps. Plan and execute geographical expansion and line-of-business (Lo B) growth within existing accounts. Act as senior commercial escalation point for strategic e Commerce partners. Annual Business Plan & Budget Develop and own the annual business plan and budget for European e Commerce channels. Deliver revenue, gross profit, and contribution targets in line with agreed financial plans. Track performance against KPIs, proactively addressing gaps and risks. Partner with Finance and Trading teams on forecasting, pricing governance, and margin protection. Cross-Functional Leadership Work closely with Supply, Operations, Logistics, and Product teams to ensure commercial commitments are deliverable. Provide clear market feedback on pricing, competition, and customer requirements to inform strategy. Contribute to broader European commercial strategy and growth initiatives. SKILLS REQUIRED 5–10 years' experience in e Commerce sales, business development, or commercial trading roles. Proven track record of acquiring, growing, and retaining B2 B2 C and/or B2 C e Commerce accounts. Fluent in English + either Polish or Italian Strong commercial acumen with demonstrated experience managing pricing, margins, and channel conflict. Experience working with marketplaces, online retailers, or digital platforms across Europe. Highly organised, able to manage multiple priorities and stakeholders in a fast-paced environment. Strong written and verbal communication skills; confident presenting to senior internal and external audiences. Advanced proficiency in reporting, forecasting, and presentation tools (Excel, Power Point, CRM). DESIRABLE EXPERIENCE Experience in circular economy, consumer electronics, mobile devices, or secondary markets. Exposure to multi-country European trading, VAT, and cross-border logistics. Experience structuring MPAs, long-term supply agreements, or volume-based pricing models. We offer: A senior commercial role with real ownership and impact. Competitive salary and performance-based incentive structure. Opportunity to shape and scale one of the fastest-growing circular tech businesses globally. Collaborative, high-performance culture with international exposure. Career progression in a rapidly expanding global organization. This role is designed to grow into a Head / Director position within 18–24 months based on performance.