Client Director
5 giorni fa
Job Overview
You will produce new business with a defined set of Service Now's largest existing accounts.
You will oversee executive relationship management for assigned accounts and lead virtual teams including Solution Sales, Solution Consulting, Support and Professional Services in supporting our most esteemed clients.
What you get to do in this role
Provide strategic leadership and partnership to clients serving as the relationship manager between your customers and Service Now
Work with other Service Now teams to develop Service Now solutions based on each customer's strategic outcomes while leading large virtual teams
Oversee growth of global accounts including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients organization from project/IT teams to Cx O level
Develop a clear roadmap and building capabilities across our clients and Service Now teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
10 years of experience in client management aligning account strategies to revenue opportunities
5 years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
Experience leading a virtual or matrixed team
Understanding of broad macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)
Equal Opportunity Employer
Service Now is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
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