Booking Agent
5 giorni fa
Booking Agent
The Pantheon Iconic Rome Hotel, Autograph CollectionRomaThe Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for youThe Reservation Agent will be tasked with the following duties, responsibilities, and assignments:Reservation operations during your assigned shift to a consistently high standard;
Responding to all guest enquires in an engaging manner whilst using Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Ensure personal knowledge of hotel products, services, pricing and special promotional offers;
Maximize sales revenues through up-selling and marketing program;
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications;
Any and all other work as required to complete the primary purpose of the position.To successfully fill this role, you should maintain the attitude, behaviors, skills and values that follow:Reservation experience in Hotel of same category preferably in Marriott Luxury Properties
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent interpersonal and communications skills
A passion for delivering exceptional levels of Guest service
Experience with answering multi-line phone lines
Proficiency in Microsoft Office programs
Excellent command of Italian and English.
Additional languages will be considered a plus
A minimum of 1 year experience in a similar role
Proficiency in Opera PMS (5.4 -5.6), MARSHA, EMPOWER Operational Systems required
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