Client Service
2 giorni fa
Position Job Title: Client Service & Operations Assistant Manager Start Date: flexible but ideally from January/February Employer: N2 S Italia Ltd Type of Contract: Full-Time Base Salary per Annum & Bonus: to be discussed, depending on experience Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays) Probation Period: 3 months Working place: working from home / remote Working days: 1st April to 31st October - Monday to Friday + Weekend on call 1st to 31st March: 5 days/week 1st November to 28th February: 3 days/week TASKS: Customer Care and Travel Quality Management (April to October) ● Welcoming clients on arrival day and being available for any assistance throughout their stay. ● Staying in constant contact with VIP clients, providing daily updates and essential travel information. ● Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes' availability and arrange seamless coordination. ● Rapid problem solving when inconvenience occur on the ground ● Ensuring all ground suppliers, villa managers, and hotels are well informed about clients' specific details, such as dietary requirements and special occasions. ● Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience. ● Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software ● Coordinating with all ground teams to ensure smooth execution of complex or tricky client services. ● Ensure clients' extras are invoice and paid, as well agents commissions are always updated on they system Admin, Account Management, and Product (November to March) ● Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software ● Booking's folders closure liaising with CFO ● Producing Reporting ● Liaise with Copywriter for the creation of any new tour description ● Assistance with developing travel guides Others: ● Support the CEO, COO, CFO and Quality Manager with daily tasks if required. REQUIRED:Minimum 2 years experience in luxury travel industry and/or having any strong customer care service role Professional Italian & English speaking and writing The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste. Great IT skills and comfortable with technology Great communication skills London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).
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Client Service Specialist
19 ore fa
Rome, Italia Crane Worldwide Logistics A tempo pienoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Client Service Specialist is responsible for processing shipments and all related activities for an assigned client.ESSENTIAL JOB FUNCTIONSResponds to orders, general...
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Client service specialist
2 ore fa
Rome, Italia Crane Worldwide Logistics A tempo pienoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Client Service Specialist is responsible for processing shipments and all related activities for an assigned client.ESSENTIAL JOB FUNCTIONSResponds to orders, general...
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Client service specialist
17 ore fa
Rome, Italia Crane Worldwide Logistics A tempo pienoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Client Service Specialist is responsible for processing shipments and all related activities for an assigned client.ESSENTIAL JOB FUNCTIONSResponds to orders, general...
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Client service
2 settimane fa
Rome, Italia N2S Italia Ltd. A tempo pienoPosition Job Title: Client Service & Operations Assistant ManagerStart Date: flexible but ideally from January/FebruaryType of Contract: Full-TimeAnnual Leave Entitlement: 20 Working Days (Plus
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Client Service Advisor
2 settimane fa
Rome, Italia Fendi A tempo pienoAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and effective...
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Client service advisor
1 settimana fa
Rome, Italia Fendi A tempo pienoAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and effective...
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Client Service Advisor
2 settimane fa
Rome, Italia Fendi A tempo pienoAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and effective...
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Client Service Advisor
2 settimane fa
Rome, Italia Fendi A tempo pienoAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and effective...
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Client Service Advisor
2 settimane fa
Rome, Italia Fendi A tempo pienoAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.You will do so by listening and responding to each client in a personalized, efficient and effective...
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Client Service Advisor
1 settimana fa
Rome, Italia Fendi A tempo pienoAs a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets. You will do so by listening and responding to each client in a personalized, efficient and...
