Customer Service Specialist
6 ore fa
Customer Service Specialist (Europe Travel Support) based in Parma About Us VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands.
We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova.
Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.
Position Overview We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys.
In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels.
You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect.
This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.
Work Schedule Rotating 2-week schedule: Wednesday to Sunday for 2 weeks Monday to Friday for 2 weeks8:00 AM to 5:00 PM or 9:00 AM to 6:00 PMKey Responsibilities Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms Respond to and resolve client inquiries, concerns, and special requests during their travels Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency Document all client interactions and maintain detailed records of issues and resolutions Provide real-time updates to travelers regarding their itineraries, local conditions, or special events Collaborate with the operations team to continuously improve our service delivery and client experience Collect and analyze client feedback to identify areas for improvement Qualifications Previous experience in customer service, preferably in the travel or hospitality industry Excellent verbal and written communication skills in English;
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Customer service specialist
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support) based in Parma About Us VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a...
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Customer service specialist
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support) based in Parma About Us VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a...
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
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Customer Service Specialist
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
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Parma, Italia Vit Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
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Parma, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support) based in ParmaAbout UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted...
