Assistant Housekeeping Manager
6 giorni fa
POSITION SUMMARY:
1.
As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations.
2.
Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities.
3.
Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas.
4.
This individual will take full ownership and accountability for the maintenance as well as the look and feel of his/her assigned area, that being assigned Stateroom or public spaces and will also ensure the flawless service in all Guest Areas.
5.
Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck.
6.
This position provides direct support to the Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in both Housekeeping and Laundry are maintained to standard.
7.
He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
8.
This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
Employees may be required to perform any other job-related duties assigned by their supervisor or management.
9.
All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.
10.
In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner.
This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee.
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