Global Head Of Crm
6 ore fa
Join our Movement and Champion Restaurant Culture At The Fork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where ‘respect’, ‘ownership’, ‘growth’ and ‘better together’ values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. Responsibilities Own and lead the global CRM strategy across Acquisition & Activation, Retention & Re-engagement, and CRM Capabilities, both B2 B and B2 C. Build and maintain a clear global CRM playbook, ensuring consistency while enabling local market execution. Design, develop and optimise lifecycle programmes across the customer journey, with a strong focus on performance and scalability. Define and oversee the approach to ad-hoc CRM canvases, ensuring strategic alignment and commercial impact. Partner closely with central and local Marketing and Sales , Data, and Product teams to drive execution and continuous improvement across all markets. Lead, develop and scale a high-performing global CRM team, setting clear priorities, goals and ways of working. Ensure CRM decisions and roadmaps are data-led, balancing analytical rigour with pragmatic decision-making when information is incomplete. Contribute as a senior leader to broader marketing and company initiatives, acting in line with The Fork’s values and long-term ambitions. Qualifications Full professional fluency in English, with excellent verbal and written communication skills. Over 12 years of professional experience, including a minimum of 8 years in CRM or closely related roles within a pure digital or e-commerce environment. Proven leadership experience, with a track record of managing and developing mid-sized teams. Advanced expertise in Microsoft Office and Google Workspace, used confidently in a fast-paced, data-driven setting. Meaningful prior experience with the CRM tools that we use (Braze, Tallon One, Hubspot)Highly analytical, with a strong bias towards data-informed decision-making. Additional Qualifications Fluency in French, Spanish and/or Italian. Hands-on experience working closely with Brand, Product and/or Data teams. A collaborative team player with strong stakeholder management skills. A humble, positive mindset with a genuine willingness to listen, learn and grow. Comfortable making sound decisions with incomplete information, drawing on experience, commercial judgement and intuition when required. Benefits Permanent contract.⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely). Competitive fixed salary and bonus. Lunch vouchers available for each working day. International teams and a multicultural environment across 10 offices in Europe.
-
Global Head of CRM
1 giorno fa
WorkFromHome, Italia TheFork A tempo pienoGlobal Head of CRM TheFork • Milan, Lombardy, Italy Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep...
-
Global Head of CRM
1 giorno fa
WorkFromHome, Italia TheFork A tempo pienoGlobal Head of CRM TheFork • Milan, Lombardy, Italy Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep...
-
Global Head Of Crm
6 ore fa
Workfromhome, Italia TheFork A tempo pieno 90.000 €Global Head of CRM The Fork • Milan, Lombardy, Italy Join our Movement and Champion Restaurant Culture! At The Fork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep...
-
Global Head of CRM
5 giorni fa
WorkFromHome, Italia The Fork A tempo pienoJoin our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining...
-
Global Head of CRM
5 giorni fa
WorkFromHome, Italia The Fork A tempo pienoJoin our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining...
-
Global Head of CRM
4 settimane fa
WorkFromHome, Italia TheFork, a Tripadvisor company A tempo pienoJoin our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique...
-
Global Head of CRM
3 settimane fa
WorkFromHome, Italia The Fork A tempo pienoJoin our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining...
-
Global CRM Leader — Growth
1 giorno fa
WorkFromHome, Italia TheFork A tempo pienoA leading restaurant booking platform is seeking a Global Head of CRM to define and implement the CRM strategy. The role involves leading a high-performing team and ensuring data-informed decisions for driving business growth. Candidates should have over 12 years of experience with at least 8 in CRM. Benefits include competitive salary, flexible working...
-
Global CRM Leader — Growth
1 giorno fa
WorkFromHome, Italia TheFork A tempo pienoA leading restaurant booking platform is seeking a Global Head of CRM to define and implement the CRM strategy. The role involves leading a high-performing team and ensuring data-informed decisions for driving business growth. Candidates should have over 12 years of experience with at least 8 in CRM. Benefits include competitive salary, flexible working...
-
Global Crm Leader — Growth
6 ore fa
Workfromhome, Italia TheFork A tempo pieno 90.000 €A leading restaurant booking platform is seeking a Global Head of CRM to define and implement the CRM strategy. The role involves leading a high-performing team and ensuring data-informed decisions for driving business growth. Candidates should have over 12 years of experience with at least 8 in CRM. Benefits include competitive salary, flexible working...
