Customer Implementation Specialist, Medical Devices Rome
7 giorni fa
Job Description The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include 1) customer site inspection and design 2) participation in contract negotiations, site preparation 3) delivery and installation coordination with the customer and 3rd parties 4) marketing collaboration, customer training, and final commissioning and acceptance. This position will require frequent travel in Europe and in the future possibly in Asia. Required Qualifications: Bachelor’s degree or combination of education and experience 2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry Experience in dealing with executive-level management and clinicians within a diverse customer organization. Pro-active and customer-focused approach to problem-solving Independent and able to handle multiple projects in parallel Proficient in English and at least one additional European Language Willing to travel up to 70% of the time Responsibilities: Attend presale meetings with Sales and support the sales relationship with customers as required In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs Effectively communicate at multiple levels up to the C-Level within the customer organization Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training. Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications). Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training Maintain accurate and appropriate data in the appropriate data systems for project and customer management Exhibits leadership practices consistent with company values and traits Additional tasks and objectives may be added, based on the company’s plans
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Customer Implementation Specialist, Medical Devices Milan
2 settimane fa
italy Chronos Consulting A tempo pienoJob Description The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include 1) customer site inspection and design 2) participation in contract negotiations, site preparation 3) delivery and installation coordination with the customer and 3rd parties 4) marketing...
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italy Chronos Consulting A tempo pienoJob Description Sales & BD Manager Italy – Low Vision Medical Devices Location: Milan, Italy Our client is a unique startup with a clear mission to harness the power of artificial intelligence and computer vision for the visually impaired. They created an innovative, smart and wearable camera with an intuitive interface to enhance the daily lives of people...
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Senior Quality Assurance Specialist
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Italy Hays A tempo pienoLa tua nuova azienda Il nostro cliente è una PMI italiana in forte crescita, attiva nel settore dei dispositivi medici e che si distingue per un approccio innovativo e orientato alla qualità. Opera in un contesto dinamico e internazionale con l’obiettivo di contribuire concretamente al miglioramento della salute, sviluppando soluzioni tecnologiche...
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LIMS Implementation Specialist
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Italy Prime Engineering Italia A tempo pienoPrime Engineering Italia è la divisione italiana di PrimeIT un'azienda di riferimento, con oltre 18 anni di esperienza, specializzata nella fornitura di servizi tecnologici IT, telecomunicazioni e ingegneria. Potenziamo il business dei nostri partner, ricorrendo alle tecnologie più avanzate e ai migliori professionisti del settore. Siamo specializzati in...
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LIMS Implementation Specialist
32 minuti fa
Italy Prime Engineering Italia A tempo pienoPrime Engineering Italia è la divisione italiana di PrimeIT un'azienda di riferimento, con oltre 18 anni di esperienza, specializzata nella fornitura di servizi tecnologici IT, telecomunicazioni e ingegneria. Potenziamo il business dei nostri partner, ricorrendo alle tecnologie più avanzate e ai migliori professionisti del settore. Siamo specializzati in...
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Capital Medical Device Sales Director
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italy Chronos Consulting A tempo pienoJob Description Capital Medical Device Sales Director (Neuro) Location: Milan Our client is a leading provider of non-invasive surgical treatment in neuro, oncology/bone and urology. They are looking for a Sales Director Europe. This role has an overall responsibility regarding marketing & sales plans in the region and is accountable for sales revenues. In...
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Capital Medical Device Sales Director
7 giorni fa
italy Chronos Consulting A tempo pienoJob Description Capital Medical Device Sales Director (Neuro) Location: Milan Our client is a leading provider of non-invasive surgical treatment in neuro, oncology/bone and urology. They are looking for a Sales Director Europe. This role has an overall responsibility regarding marketing & sales plans in the region and is accountable for sales revenues. In...
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Medical Information Officer- Italian Speaker
2 giorni fa
Italy ProductLife Group A tempo pienoProductLife Group is looking for a Medical Information Officer- Italian Speaker to join its MI Department. The latter will have the responsibilities as below: Responsibilities Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist,...
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Sales Representative Surgical
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Latium, Italy, IT Teleflex A tempo pienoPOSITION SUMMARY: Manage and develop the objectives of the Surgical BU which bases its main pillars in the minimally invasive surgery sector (MiniLap® Percutaneous Surgical System to Weck® Hem-o-lok® Polymer Locking Ligation System, and Weck EFx® Shield™ Fascial Closure System) and Stoma Care devices (as exclusive Welland distributor for Italy). The...
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Medical Doctor
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Lampedusa, Italy International Organization for Migration A tempo pienoDescription Project Context and ScopeUnder the overall supervision of the Director, Coordination Office for the Mediterranean Mission in Italy and Malta, in coordination with the Project Manager and the direct supervision of the Medical Focal Point, the successful candidate will be responsible for the management of PMHA in Lampedusa and the medical escorting...
