Evening Program Coordinator, Naples, Italy

Job Ref:

- 10015245
- Location:

- Naples-Italy
- Category:

- Advising and Enrollment
- Type:

- Part time

**Evening Program Coordinator**
**UMGC Europe**

**Location: Naples, Italy**
**Overseas Contingent III, (50% FTE) Part-Time, Grade 003**

University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator.

**SPECIFIC RESPONSIBILITIES INCLUDE**:

- Provide facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
- Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
- Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
- Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
- Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
- Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
- Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
- Distribute marketing, advertising, and mass media materials at assigned locations when permissible
- Assist with base access as needed.
- Other job-related duties as assigned

**REQUIRED EDUCATION AND EXPERIENCE**:

- High school diploma/GED
- Background in customer service
- Able to work in a fast-paced and complex environment with accurate attention to detail
- Possess basic office management and clerical skills
- Effective written and verbal communication skills
- Good interpersonal skills
- Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

**PREFERRED EDUCATION AND EXPERIENCE**:

- Some college coursework
- Applicants with a U.S. valid driver's license

Local applicants who are not citizens, dual citizens, or ordinarily residents of the host country who possess their own individual logístical support (ILS) and/or are current UMGC employees only - no relocation will be provided. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source. **Current UMGC employees may be eligible for ILS.**

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.**

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2—the virus that causes COVID-19—and in alignment with the University System of Maryland (USM) vaccination mandate, all prospective UMGC faculty (full-time and adjunct) and staff are required to be fully vaccinated, unless an exception is approved as a reasonable accommodation based on disability or religion.

Prospective faculty and staff must provide their vaccination status and submit proof of vaccination (or a copy of their Approved Exception Letter) before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.