Client Advisor

**Client Advisor - Part time**: **THE FASHION INDUSTRY’S FASHION BRAND** Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.** Embrace life. Embrace art. Embrace colour. Embrace each other. We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers. We are looking for **Client Advisor**, with passion for fashion, luxury ready to join our** Boutique in Florence.** Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients. Are a master at storytelling and the art of asking engaging questions. - Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.**RESPONSIBILITIES** - Transform each client experience into passional moments by creating a high customer satisfaction; - Create a long-term authentic bond with clients by making them feel the experience is truly about them; - Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results; - Provide excellent and specialized customer service by creating emotionally enriched relationships with clients; - Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives, ensure the due data capture consistency and data base accuracy; - Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; - Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forwardthinking mindset; - Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues; - Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools; - Constantly maintaining customer service skills by analyzing customer service practices; - Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target; - Verify sales performance and considering how best to improve it; - Extend communication among staff via supervision and education to ensure a positive workplace mood; - Feed back Retail HQ with daily, weekly, monthly report in respect of store performances; - Contribute to the concession smooth run by performing any additional duty as and when required; - Extend communication among staff via supervision and education to ensure a positive workplace mood; - Be familiar with all internal policies and procedures and lead by example towards the team **KEY REQUIREMENTS** - 3 years previous experience in fashion, luxury retail; - Proven track record of successful sales generation, building and developing client relations; - Results-driven and client focused; - Strong attention to detail; - Proficient computer knowledge (MS Word, Excel and Outlook); - Familiar with IT tools and equipment LI-FI - Location: Firenze, IT- Employment Type: Full time- Function: Retail- Seniority: Professional