Customer Prevention Specialist
2 settimane fa
Leader in Italia nel processo di digitalizzazione, **TeamSystem** offre soluzioni digitali per la gestione del business di imprese e professionisti di ogni settore e dimensione.
A quarant’anni dalla sua fondazione, dimostra di essere tra le realtà italiane più dinamiche sul mercato IT: dal 2000 la sua crescita è avvenuta con tassi nettamente superiori rispetto alla media, rendendola un punto di riferimento nel settore digital.
In particolare, la **Business Unit Enterprise** è da anni accanto alle **PMI**, con l’obiettivo di migliorarne la competitività, fornendo soluzioni applicative, basate su piattaforme moderne ad elevato valore aggiunto. TeamSystem opera ponendo la clientela aziendale al centro della propria attività: la sua mission è rendere la customer experience con i nostri prodotti e servizi pervasiva nei processi operativi del cliente e sempre più orientata verso lo scenario della digital transformation.
In un’ottica di crescita del nostro team di Prevention, siamo alla ricerca di un **Customer Prevention Specialist **che avrà la possibilità delle seguenti **attività**:
- Gestire il rapporto con clienti che riscontrano problemi nell’utilizzo dei canali standard di Teamsystem per far sì che l’esperienza del cliente sia unica e positiva;
- Analizzare la storia del cliente, raccogliendone le criticità e facilitandone la risoluzione;
- Veicolare le eventuali problematiche verso i reparti competenti, al fine di risolverle;
- Instaurare una buona relazione con il cliente e aiutarlo a migliorare la customer experience;
- Mappare le criticità rilevate in un’ottica di miglioramento dei vari reparti TeamSystem.
**Requisiti necessari**:
- Esperienza lavorativa nel mondo dell’assistenza telefonica;
- Esperienza nella gestione del cliente e buona attitudine all’ascolto;
- Autonomia nella gestione delle scadenze, nel problem solving e nella finalizzazione dei tasks assegnati;
- Spiccate doti relazionali, dinamismo, flessibilità, attitudine al lavoro in team e per obiettivi;
- Approccio analitico, propositivo e mentalità commerciale.
**Cosa ti Offriamo**:
- L'inserimento contrattuale verrà previsto in modalità “Light Friday” e sarà previsto lo Smart Working;
- Verrà inoltre previsto “Smart Working Pack”: kit di dotazioni necessario per lavorare al meglio, da remoto e con la massima flessibilità;
- Welfare, Ticket Restaurant, Fondo Sanitario a copertura delle spese per te e la tua famiglia, e-learning Language Lab, convenzioni dedicate;
- Opportunità di essere un attore importante nella diffusione della Digital Transformation in Italia.
**Sede principale**: Jesi
Contratto di lavoro: Tempo pieno
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