Team Manager

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. _
- It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. _
- We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. _

The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

**Responsabilities**:
**SALES**

**Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs**:

- Manage and motivate the team to consistently achieve or exceed store sales target.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Drive business through key product pillars and KPIs.

**SERVICE**

**Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint**:

- Lead, model and coach based on client feedback.
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
- Optimize hospitality and store amenities to create unique experiences.
- Take action on client feedback to improve client service.

**TALENT**

**Attract, hire, and retain top talent to cultivate a climate of high performance**:

- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
- Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

**OPERATIONS EXCELLENCE**

**Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement**:

- Ensure exceptional operational support to drive sales and service.
- Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
- Ensure compliance with all internal control procedures.

**Required Qualifications**
- Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
- Proven track record in sales generation, managing the achievement of sales results.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Italian and English speaking abilities are mandatory, a third language is an appreciated plus.

Preferred Qualifications:

- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

LI-SM1