Player Support Agent with Italian for Video Gaming

1 giorno fa

Napoli, Italia Keywords Studios Tempo pieno

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Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits. We're currently looking for eager and enthusiastic Italian-speaking Player Support Agents, with English fluency as well being highly-desirable. What you’ll be doing:
- Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
- Use your investigative skills and troubleshoot players’ queries via a ticketing system
- Collaboration is key
- take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.
- Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting. What we are looking for:
- C1-C2 Italian mastery, with an emphasis on written communication skills.
- You know your way around either MS Office or Google Suite apps.
- Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, as full training is provided.
- Available to work full-time, 5 days a week which may include weekend-days (Saturday and Sunday). Sounds interesting? We can’t wait to hear from you

Player Support Agent with Italian for Video Gaming

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Player Support Agent with Italian for Video Gaming

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