Director of Operations

**Purpose**
The Director of Operations Italy ensures the uninterrupted delivery of data center services, guaranteeing compliance with client SLAs, internal policies, and external regulations. This role oversees the development and execution of operational strategies—including organizational structure, processes, and systems—while leading and developing the operations workforce. Additionally, the Director drives standardization, operational efficiency, and innovation across the organization.

**Job Magnitude**
- Latitude _: The Operations Director is a member of the Country Management Team. He/she collaborates with other functions (Sales, DE&C, Finance. HR) horizontally and vertically.
The role liaises with key customers, suppliers, auditors, public stakeholders and
other 3rd parties as it is required to fulfil the roles’ purpose.
The role governs the following operational functions:
Implementation Services, Service Planning, Site Operations, Property
Operations, Customer Success, Security, Operations PMO, Capacity &
Energy
- Level of Impact _: The role is critical to customer satisfaction and market reputation and has
significant impact on the financial results for the local company. It has
responsibility for the economic management of all DLR Data Center locations in
the country and its associated operational Capex and Opex.
The Director Operations develops country plans and strategies, implements
organizational change, leads, develops, and retains talent, role-modelling the
corporate values. Delivering high employee satisfaction and engagement.
The Director develops clearly defined objectives and strategies, lead and/or
contribute to assigned global, cross-functional interdisciplinary, high priority
initiatives, process optimization and ensure delivery.
- Budget: _Overall Budget accountability for all assigned Operational OPEX and CAPEX
budgets.

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**Responsibilities and Duties**
- Functional: _
- Overall responsible for leading the operations management teams of all DLR Data Center locations

in the country to achieve the agreed goals in relation to budget, SLA performance, employee
engagement and compliance.
- Acts as a point of escalation, supporting Operations Teams during complex incidents to drive

communication with customers and suppliers through to resolution.
- Ensure Operational policies are being implemented and adhered to.
- Managerial: _
- Manage country operations workforce, driving changes required to deliver DLRs services in the

country.
- Work with global and regional leadership, process owners and functional stakeholders to understand

and provide input to business developments and initiatives (organization, process, systems)
- Having ownership that Global Standards will be implemented and accountable for maintaining

standards across reliability, maintenance, asset management, change management and site
acceptance
- Take decisions as they relate to the execution of DLRs operations services in the country.
- Take responsibility for corporate accountabilities as assigned by the country MD (e.g. Health &
Safety, Public Reporting)
- Customer: _
- Acts as highest in-country escalation point for operational matters.
- Liaises with strategic customers to foster the management relationship and support business

development via excellent service provisioning.
- Participate in monthly / quarterly business reviews with customers (as required)
- People: _
- Acts as role model for corporate values and implements these with the operations workforce.
- Sets goals consistent with global operations targets with the local workforce.
- Develops leadership skills and supports succession planning and appointment.
- Achieves effective cooperation between the teams within the Operations department.
- Financial: _
- Owns the Operations budget end-to-end, provides frequent forecasts and its improvements.
- Reviews and signs of the annual operations budget (HC, Opex, Capex)
- Drives cost savings through optimizations and improvements in operations, as well as through

procurement.
- Compliance: _
- Assists with auditing and reporting efforts to support DLRs commitment to quality and other related

certifications.
- Ensures all technically required checks are completed and certifications achieved.
- Reports all legally required technical operations information to public authorities.
- Supports / Leads (as applicable) energy efficiency and sustainability programs required by

legislation.
- Other: _
- Manages all Quality Management, Environment and Health & Safety procedures within Operations

and ensures the regulations are always adhered to.
- Executes other special projects/assignments as directed by the countries Managing Director
- Additional Duties and Responsibilities _
- Participates in the local Management Team
- Supports Sales in important / complex sales cycles
- Actively engages during Build Stage of new Data Centers

**Qualifications & Competencies**
- Hard Skills: _
- Master’s degree education
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