Commercial Support Advisor

**Posting Date**:25 Oct 2024**City**:Casalecchio Di Reno**Location**:Casalecchio Di Reno, IT, 40033
- Pescara, IT, 65129
- Rozzano, IT, 20089
- Roma, IT, 144**Contract Type**:Permanent**Division**:Italy Certification Commercial Management**Level of experience**:Junior- RINA is currently recruiting for a **Commercial Support Advisor - Certification** to join its office in Bologna or Rozzano or Pescara or Rome within the Italy Certification Commercial Management Division.**Mission**
- The Commercial Support Advisor plays the role in the administrative aspects of customer interactions, offer management, and basic pricing. This position supports the commercial team's efforts to provide efficient and effective services to clients while ensuring accurate record-keeping and contributing to marketing intelligence efforts.

**Key Accountabilities**
- 1. Customer Data Management:

- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.

2. Offer Emission and Simple Pricing:

- Assist in the creation and emission of offers for clients.
- Implement and manage straightforward pricing strategies in collaboration with the sales team.
- Ensure consistency and accuracy in offer documentation.

3. Administrative Support:

- Provide administrative support for the commercial team, including document preparation and data entry.
- Maintain organized files and records related to customer interactions and offers.
- Collaborate with team members to streamline administrative processes.

4. Customer Communication:

- Communicate effectively with clients regarding offers, pricing, and relevant updates.
- Ensure prompt and professional responses to customer queries.

5. Data Analysis and Reporting:

- Assist in data analysis tasks related to customer interactions, pricing, and market trends.
- Generate reports to support decision-making processes within the commercial team.
- Contribute to the improvement of data analytics and reporting processes.

6. Documentation and Record Keeping:

- Maintain accurate and organized records of customer interactions and transactions.
- Document details of offers, pricing agreements, and other relevant information.
- Ensure compliance with company policies regarding record-keeping.

**Education**
- High School Diploma/GED in Economics or Computer Science

**Qualifications**
- While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.
- Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
- Good computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.

**Competencies**
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.- At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99._