Cloud Solution Architect

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

We are looking for a highly motivated and passionate
**Cloud Solution Architect**
**Engineer**
**CSA**
**-E**) focusing on
**Azure Infrastructure** Innovation to join the
**Customer Success Unit** within the Italy Subsidiary. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Italy customer base. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. You will drive technical intensity of developers and create communities within customers. And you will collaborate with Product engineering to share feedback into the development of Microsoft products and help develop Azure platforms.

**Responsibilities**:
**Customer Centricity**
- Understands how the work aligns with the service delivery plan by working with the Account Team. Reaches out to the Account Team to ensure a sales-to-delivery handoff. Builds and nurtures relationships with strategic customers/partners and internal teams as a partner and technical leader and leverages relationships to influence positive customer outcomes. Understands what the customer's desired business outcomes are. Understands and articulates value propositions and how the work is helping/supporting the customer to achieve their outcomes. Identifies other ways in which Microsoft can support the customer's business outcomes. Participates in account delivery reviews to share technical insights on the account and contribute to account technical strategy.
- Guides other team members to focus on customer/partner experience through efficient delivery. Assists with recovery from customer/partner dissatisfaction as needed. Contributes to the customer recovery plan or proactively contributes to strategically improving the experience in collaboration with the Account Team.
- Proactively collects and reviews customer/partner feedback (e.g., surveys, listening systems) on Microsoft products and services. Understands customer priorities and competitive threats and acts as the voice of the customer by synthesizing this feedback to provide insights, actionable feedback, and ideas for new offerings across the Account Team and Product groups. Proposes new initiatives to anticipate risks and supports team members in recovery situations. Advocates for the customer and shares customer success stories (e.g., cloud adoption, feature evangelism) with the wider internal team.

**Business Impact**
- Proactively supports the customer's Azure adoption path (through cloud projects and/or support delivery) and aligns with Account Team members on customer priorities to drive growth and adoption. Leads customer conversations identifying opportunities able to address customer needs.
- Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify opportunities to renew/grow Microsoft contracts. Embraces and creates opportunities for learning and readiness around the upsell processes. Builds and refines skills through initiatives (e.g., sales immersion, customer-facing skills), as appropriate. Coaches others on upselling and tracking impact.

**Technical Leadership**
- Strong technical background on all **Azure Infrastructure** core services (e.g. networking, storage, virtual machines, virtual WAN, Azure Governance, Azure Monitor, Azure Cloud Adoption Framework)
- Anticipates, identifies, and removes technical blockers (e.g., changing configurations, sample coding) through regular technical reviews and check ins to accelerate architecture implementations. Anticipates and routes non-technical issues for removal by the appropriate party.
- Leads customer/partner projects that implement technical architecture(s) to enable a breadth of highly advanced and complex solutions. Provides thought leadership for technical architecture design, development, and deployment and supports/drives the customer/partner throughout pre-sales and/or implementation.
- Collaborates with customers/partners and internal stakeholders (e.g., Account Team members, Product Gro