Lending Customer in Life Specialist

**REQ-10100063**:

- **25/08/2025**:

- **Customer Operations**:

- **Milaan, Italië**ING Bank**

Reporting to Lending Customer in Life Specialist Manager, the resource is a member of the Lending Customer in life Team in Credit Operations

The **Lending Customer in Life Specialist** has the responsibility for managing all “post sales” activities for Mortgages and Personal Loans and for supporting and monitoring the Personal Loans on boarding process. Updates and maintains the Lending Customer in Life procedures, takes care of governance on eternal providers. Main activities in Lending customer in life perimeter: Surroghe Passive, Mortgage cancellation and renewal in public register, Mortgage suspension, Corrections in Credit Bureau, Lending accounting, Write off, Personal Loans on boarding process monitoring and finalization, overdraft evaluation, customer documentation and communications

**Key Responsibilities**:

- Lending customer in life end-to-end activities finalization
- Governance, monitoring, optimization
- Effectively manage relation with relevant stakeholders locally and eternally (notaries, counterparty banks, providers, credit bureau)
- Update Lending customer in life dashboard, data monitoring

**Requirements**:

- Hold a degree in Finance or Statistics or Economics
- 1+ years of relevant and thorough eperience in the retail credit banking sector
- Good knowledge of Mortgage and Personal Loans features
- Ability to analyze, interpret and elaborate data (quantitative analytical skills)
- Understanding, monitoring and analysis ok key drivers and kpi
- Written and spoken English, waystage at least
- Advanced MS Office knowledge (i.e. Ecel and Power Point)
- Strong sense of accountability delivers on promises, takes ownership
- Drive for results
- Effective and open communication skills
- Creative problem solver - able to identify real obstacles and viable solutions
- Initiative
- Teamwork

**Working conditions**:Full Time

**Duration**: Fied Term (maternity cover)

**Location**: Milan (hybrid)

**About ING**

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

**The benefits of joining ING**

In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- Super fleible smart working-
- Competitive base salaries and performance based bonuses-
- Diverse cultures & Innovative mindsets-
- International Environment-
- Commitment to sustainability-
- Lots of training development opportunities to help you grow-
- Lots of moments dedicated to physical and mental well-being-
- A special day off when it is your birthday: we call it #doyourbirthday-
- And of course we can’t forget: free water & coffee at the office**Our Commitment**
- Your place of work

**Eplore the area**

Questions? Just ask
Sonia De Bianchi
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.