Balenciaga Department Manager

locations Milano - Via Bigli, 16time type Full time posted on Posted Today job requisition id R127543 - Summary - About us - Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. - While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. - Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. - The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.- Job Description- We are currently seeking a Department Manager who will report to the Store Manager as part of our team in Milano Montenapoleone.- Your opportunity_ - The Department Manager is a professional in the category(ies) he/she oversees and is responsible for implementing a clienteling mindset among his/her team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s). He/she behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Manager. He/she is accountable in his/her department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.- How you will contribute_ - Business development: - Implement action plans defined with the HQ and the Store Manager and ensure follow-up - Consistently analyse business results based on corporate reports - Assign targeted quantitative and qualitative goals to the department team(s) - Communicate high quality relevant feedback and reporting to the Associate Store Manager/Store Manager or Store team - Build relationships with Inventory and Buying stakeholders and proactively communicate requirements - Monitor business environment including local competition - Keep store team informed at all times regarding Store performance - Talent leadership and development: - Create and maintain a positive work environment, consistent with Balenciaga behaviours - Build strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talent - Motivate and challenge the team to drive business results and job satisfaction - Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries - Brand promotion: - Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally - Ensure Balenciaga Signature and Client experience are executed and consistent over time - Assure the recruitment, development and retention of clients from beginners to VVICs - Process management: - Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines - Execute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager and Store Manager. - Challenge and improve current processes and ensure efficiency and effectiveness - KPIs (including but not limited to)- Business: sales density, conversation rate, UPT, cross selling rate, transactions - Team: sales productivity, training completion rate, turnover rate, absence levels - Client: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate etc. - Process: CRM, Omnichannel, back of house - Who you are_ - Commitment to take part of an innovative project - Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level - At least 3 years of experience in a managerial position - Significant experience in the luxury industry: client portfolio - Clienteling mindset: client engagement and loyalty - Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business - Adaptability, openness, listening abilities, curiosity - High availability, responsiveness - Excellent interpersonal skills - A positive attitude and a willingness to learn and improve - Mastering digital skills - Why work with us?_ - This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.- Balenciaga is committed to thriving