IT Specialist

J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products, and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.

Huber Engineered Materials (HEM), a division of J.M. Huber Corporation, is a dynamic portfolio of global mid-sized specialty chemical and mineral businesses. Organized into three strategic business units—Huber Advanced Materials, Huber Specialty Minerals, and Huber AgroSolutions—HEM is driven by a unified belief: “Together, we create a better tomorrow by building a vibrant portfolio of innovative and sustainable specialty businesses.”

Huber AgroSolutions (HAS) is a vital part of Huber Engineered Materials, which comprises a network of companies around the globe. Our vision at HAS is to enhance growers' ability to nourish the world sustainably. Our mission is to enable professional farmers to realize and sustain greater growth by harnessing our expertise and global reach. We are committed to our promise of solving growers’ agricultural challenges with targeted performance, to meet the specific needs of our customers, shaping a future where agriculture is both productive and sustainable.

**Position Summary**:
This position supports and enforces Information Technology policies, and our hardware and software lifecycle.

**Principal Duties & Responsibilities**:

- Provide on-site and remote technical support, respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within the company that the Desktop Services group has responsibility for.
- Use ticketing system to open and document incidents and service requests following the organization’s standard operating procedures for incident and service management.
- Provide troubleshooting, root cause analysis and problem resolution for technical issues surrounding hardware, Windows 10, Microsoft Office 365 Applications, network connectivity, and Virtual Desktop technologies.
- Complete software/hardware installs, upgrades, ad hoc project activity, moves, and rollouts as and when requested, to the satisfaction of all parties involved.
- Support the company’s IT Knowledge Base, by frequently submitting internal IT process documents (SOPs) and End User “How-to” Guides (KBAs) to drive a consistent end user experience and further self-service.
- Assist with communication with stakeholders and IT management regarding service provision and outages.

**Requirements & Qualifications**:

- High School Diploma or other degree with 3+ years’ experience in the IT support field
- Experience working with executives and c-suite in an IT support capacity
- Advanced Windows Desktop OS knowledge, extensive knowledge of Active Directory, Network Essentials, SCCM and Office 2016, VoIP systems
- Solid understanding of mobile and tablet device troubleshooting and configuration skills (iOS and Android)
- Excellent knowledge of Microsoft Office productivity programs
- Basis experience
- supporting Audio and Video conferencing technologies.
- Fluent language skills in English and Italian
- Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills