Manager, Consulting

General information- Country
- Italy
- City
- Milan
- Department
- Consulting Services
- Job ID
- 38120
- Description & RequirementsThe Consulting Practice Manager will **manage the professional services practice for a portfolio of projects.**

The role includes equal parts of **practice management, people management, sales in coordination with Software sales team**, and delivery.

The Practice Manager will manage various aspects of the practice **including monitoring PS KPIs (utilization, revenue, margin), recruiting, staffing and planning for success.**

The Manager will also s**upport selling activities within the client base**, **maintaining strong relationships within client organizations** to create awareness and influence.

The Manager ensures th**e quality of services delivered to assigned clients**,** participates in the delivery of client engagements,** leads and manages to achieve targeted revenue and profitability, and looks for opportunities to expand our solution footprint and services opportunities.

**Your Responsibilities Include**
- **Monitor a portfolio of software implementation** managed by Project Managers/Directors and deliver projects on schedule, within budget and with high customer satisfaction.
- Develop an**d maintain strong relationships with senior business** and IT personnel of customers to balance value delivery, user adoption, project scope and the technical capabilities of our solutions
- In conjunction with Sales and Account Management, **sell high quality services projects** by estimating, scoping, pricing and phasing projects and **writing statements of work**
- Participate in and** deliver steering committee** and other executive updates and communications, and support project management deliverables
- ** Participate in evolving our solution delivery process**
- ** Hire, retain, motivate and coach a team of project managers and consultants** in order to expand a high performing team.
- Refine and monitor the Professional Services KPI’s including Utilization, Services Revenue, Services Sales, and profit margin metrics to assess the success of the PS project teams as well as individuals

**Knowledge and Skills, You Bring to the Organization**
- Proven Professional Services experience implementing** ERP software for customers**
- Proven ability to manage professional services organizations in the ERP software industry with P&L responsibility
- Results oriented business leader with solid understanding of account management, leading complex projects and closing issues
- Strong communication skills, both verbal and written
- Strong decision making, judgment and analytical skills
- Demonstrates ability to effectively collaborate with** cross-functional virtual teams**
- Has experience selling, developing and negotiating statements of work for professional services
- Ability to travel up to 50% within region in Italy
- Fluent in Italian and English
- About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
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