Shift Leader

**About us**: Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful and somewhat crazy team - the **Leonardo Family** - your motivation, your opinion and your ideas are in demand. **What we offer**: - Discounts on accommodation and in Fattal Hotel Group restaurants - Europe-wide networking via the internal employee app "LEAPP" - Support in balancing work and family life - Training and development programmes in our Leonardo Academy - Team events **Your Main Duties**: - You make sure the guests feel at home, by providing the best personal service - Handling administrative tasks - Scheduling - Leading the Front Office Team and acting as Front Office Manager when needed - Contributing to the personal and professional growth of your colleagues - Being the best example **Your Profile**: - At least 4 years of professional experience at the Front Office, preferably in medium/big city hotels - Hospitality is in your veins - Stress resistant, accurate and decisive - Responsible and able to lead a team - Flexible in working on shifts - Fluent in English and in Italian - Good knowledge of the main IT systems and booking systems (OTA) - Good knowledge of the city of Venice, its hidden treasures and lifestyle Contratto di lavoro: Tempo pieno Benefit: - Convenzioni aziendali - Mensa aziendale - Sconti sui prodotti o servizi dell'azienda - Supporto allo sviluppo professionale Orario: - Turni Tipi di retribuzione supplementare: - Maggiorazione lavoro festivo - Maggiorazione lavoro notturno - Quattordicesima - Tredicesima Considerazioni sul COVID-19: Gli ambienti sono regolarmente sanificati, il gel disinfettante è a disposizione in tutta la struttura. Esperienza: - Front Office Agent: 4 anni (Preferenziale) Lingua: - Inglese (Obbligatorio) - Italiano (Obbligatorio)