Warranty Assessor

**Who we are looking for**:
The main purpose is the review and assessment of all warranty claims according to OEM policies and current technical procedures. Responsible for the evaluation and assessment of all warranty claims, checking their correct allocations into the appropriate channels, you will use your own technical experience and initiative to assess the appropriate warranty response that will be tracked into a specific database.

You will be responsible for reviewing all claims for coding accuracy, ensuring that repairs carried out are compliant with customer reported faults and performed in accordance with the brand technical standards, spare parts, pricing, and labor timings.

**Duties and Responsibilities**:
The Warranty Assessor, in accordance with the directions of the Project Manager, must:

- Manage day by day warranty claims and/or pre-approval according with daily workload;
Check claims integrity;
- Check claims correctness according with Customer systems;
- Address claims control according with Dealer behavior and deficiency;
- Self-assessment on managed cases on weekly basis;
- Communicate with Customer about cases in analysis;
- KPI results reporting.

**Requirements**:

- Engineer Master degree or Technical certificate;
- 1/3 years of experience in similar roles;
- Knowledge of warranty terms and rules;
- Knowledge of workshops’ processes;
- Knowledge of diagnosis operations (both mechanical and electronic);
- Knowledge of operations’ cycles;
- Knowledge of technical support material (tech manuals, Service News, Campaigns);
- Delivery accuracy;
- Ability to inter-relate with Customer Management and colleagues;
- Excellent verbal and written communications;
- Excellent ability to work with cross functional teams;
- Initiative and independence;
- Results orientation;
- Flexibility;
- Aptitude for problem solving;
- Ability to process and deficiency mapping;
- Languages skills: Italian, English is a must.
**Working pattern**:
Modena

**What we offer**:
We offer employment contract and professional growth. The compensation package will be discussed during the interview and related to the actual experience and skills gained.
**About MSXI**:
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)

You can also contact our Talent Acquisition team at the human resources references below:
Viale Alexandre Gustave Eiffel 13-15

00148 Rome

Tel: 06 916371

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

LI-DNI