Hospitality Operations City Manager

3 giorni fa

Milano, Italia Líbere Hospitality Group A tempo pieno

**About us**

**Líbere Hospitality Group (lhg)**, part of All Iron Group, was founded by the creators of Ticketbis (acquired by eBay in 2016). Our vision at Líbere Hospitality Group is to become the leading alternative to hotels in Europe, focusing on alternative accommodation with a strong emphasis on technology, design, and guest experience.

With technology at the core, we are taking **smart buildings** and the guest journey to the next level. **Automation**and **knowledge**are part of our DNA, and we are building innovative hospitality solutions to deliver a unique experience for our guests.

**What will you do?**

As the **Hospitality Operations City Manager** for Italia & Greece, you will lead the day-to-day operations of our properties in these countries, managing teams, coordinating with suppliers, and ensuring an outstanding guest experience. You will act as the key link between headquarters and local operations, owning everything from cleaning and maintenance to customer satisfaction and technology adoption.
- Lead daily work in the assets, **coordinating necessary actions and tasks with stakeholders (suppliers, the team, other departments, etc.),** ensuring deadlines are met and results optimized, **while fostering a proactive work environment** and making work easier for others.
- Ensure the **buildings are in good condition** in terms of quality by making proactive daily decisions. This means anticipating potential problems and acting effectively.
- Oversee daily that **processes are being followed as defined,** with special focus on achieving expected results, identifying reasons when this doesn’t happen, and implementing corrective actions through training, clarification, or process adjustments.
- **Local leadership and alignment with corporate strategy**: The CiM role is not only operational but also strategic, as a central figure in implementing the company’s global vision at the local level. This is crucial, since the CiM must connect the team’s work with the broader organizational objectives.
- Be a **leader who motivates and supports** the team, creating a positive and productive work environment.
- **Innovation and continuous improvement**: Lead projects with a cross-operational impact, anticipating trends or challenges.

**What are we looking for?**
- Proactive, adaptable, and customer-centric personality
- Detail-oriented, organized, and committed to excellence
- Tech-savvy and comfortable with mobile apps and platforms
- A team player with problem-solving autonomy
- Passionate about working in a fast-paced, growing startup environment

**Required Qualifications**
- Education: Higher vocational training or University degree
- Experience: 3-5 years in Hospitality, Tourism, Logistics or operations
- Languages: Fluent in Italian and English (required)
- **_Mobility_**: Willingness to travel on a weekly basis between different cities in Italy and Greece

**What Líbere Offers**
- Permanent contract and competitive conditions based on experience
- Exclusive up to 40% discount in Líbere properties across Europe
- Dynamic and collaborative startup culture
- Ongoing learning and career development
- Be part of one of the fastest-growing hospitality startups in Spain

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