Night Concierge

**Additional Information**
**Job Number**26000043
**Job Category**Rooms & Guest Services Operations
**Location**The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Night Concierge.

The Night Concierge will report to the Head Concierge and she/he will be part of a Front Office department.

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

**What we offer**
- Professional career progression at international level in 9000 Marriott hotels
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Experienced management & motivated and engaging colleagues
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service - Associates Restaurant
- Uniform - Laundry service

**The impact you’ll make**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

**What you’ll do**

**Guest Service & Concierge**
- Welcome, acknowledge, and assist all guests in a professional, friendly, and timely manner, using guest names whenever possible.
- Anticipate guest needs and actively engage guests regarding their stay, property services, and local attractions.
- Address guest concerns using approved service recovery processes to ensure satisfaction and build trust.
- Assist guests with disabilities in accordance with company guidelines.
- Provide a warm farewell and thank guests with genuine appreciation.
- Monitor public areas for guest comfort, safety, and well-being.

**Front Desk Operations (Check-in / Check-out)**
- Process all guest check-ins by confirming reservations, verifying identification, securing valid payment, assigning rooms, and issuing electronic room keys.
- Sell accommodations to walk-in guests based on availability and rate guidelines.
- Assign rooms according to guest preferences and documented profiles whenever possible.
- Ensure room rates match market codes and document any approved exceptions.
- File and maintain guest documentation in accordance with privacy and recordkeeping standards.

**Communication & Call Handling**
- Operate the telephone switchboard, answering calls within brand standards.
- Process wake-up calls, call screening, do-not-disturb requests, call forwarding, and conference calls.
- Record, relay, and follow up on guest messages and requests.
- Contact appropriate departments (Housekeeping, Engineering, Security, Bell Services) to resolve guest needs efficiently.
- Review and update shift logs and daily memo books, documenting all relevant overnight activity.

**Night Audit & Financial Responsibilities**
- Complete end-of-day procedures, including posting charges, running night audit backups, and rolling the business date.
- Balance all front office accounts and reports with accuracy (when applicable).
- Complete required audit documentation.
- Ensure outlet charges are properly posted to guest folios (when applicable).
- Print contingency and emergency reports listing all in-house guests.
- Count and secure cash bank at the end of the shift.
- Process and balance all forms of payment, including cash, credit/debit cards, room charges, and checks.
- Process adjustment vouchers, paid-outs, corrections, and miscellaneous charges.
- Balance and drop receipts according to accounting standards.

**Safety, Security & Compliance**
- Monitor hotel activity during overnight hours and report any suspicious behavior or safety concerns.
- Report accidents, injuries, and unsafe conditions to management immediately.
- Follow all emergency, safety, and security procedures.
- Maintain confidentiality of guest and company information and protect company assets.
- Comply with all company policies, brand standards, and quality assurance requirements.

**Teamwork & Professional Conduct**
- Maintain a professional appearance and demeanor at all times.
- Communicate clearly and professionally with guests, coworkers, and management.
- Develop and maintain positive working relationships and support team goals.
- Assist coworkers when needed to ensure sea