Room Division Manager

2 giorni fa

Lago di Garda, Italia Leonardo Lago di Garda - Wellness and Spa A tempo pieno

**About us**: Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful and somewhat crazy team - the **Leonardo Family** - your motivation, your opinion and your ideas are in demand. **What we offer**: - Permanent employment contract - Support in reconciling work and family life - Europe-wide employee app "LEAPP" - Discounts on accommodation and in the restaurants of the Fattal Hotel Group - Training and development programmes at our Leonardo Academy - Team events **Your Main Duties**: - Ensuring, within the company's possibilities, maximum guests satisfaction during the stay - Achieving set goals by collaborating, motivating and empowering the team - Assisting guests who report problems and any inconveniences - Responding to any guest complaints in collaboration with management - Cost control activities of the different areas of their department - Assist with housekeeping, front office and maintenance activities - Validate uploaded invoices and check monthly and annual inventories of own departments - Organize, manage and participate in regular department meetings - Meet and greet guests and VIPs, as well as regular guests, recognizing and anticipating their individual needs - Identify any development opportunities to improve customer service - Oversee all safety and hygiene standards so that they are met at all times **Your Profile**: - **BE YOURSELF** - Be authentic and yourself - Successfully completed vocational training in the hotel industry or comparable qualification - Passionate about the Hotel Industry - Proven work experience as a Room Division Manager in a 4* hotel environment - Thorough knowledge of customer service, office management and bookkeeping procedures - Proficiency in Italian and English (oral and written), German would be a plus - Solid knowledge of MS Office, particularly Excel and Word - Excellent communication and people skills - Good organizational and multitasking abilities, stress resistant - Good knowledge of the main IT systems and booking systems (OTA) - Problem-solving skills - Flexible and adaptable **Your Contact Person**: **Federica Finotti** HR Assistant Leonardo Lago di Garda - Wellness and Spa Strada delle Greghe 7 37017 Lazise (VR)

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