Senior Customer Care Programs Manager
2 giorni fa
Napoli, Italia
DSweethn Integrated Business Solutions SRL
Tempo pieno
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Company Overview:
DSweethn Integrated Business Solutions SRL provides customer support, client care, and business operations solutions for growing companies and international clients.
Key Responsibilities
:
- Manage customer care programs and support operations
- Oversee service quality, escalations, and client satisfaction initiatives
- Monitor team performance and operational KPIs
- Coordinate with internal departments to improve customer experience Requirements:
- Experience in customer care or client support management
- Strong leadership and communication skills
- Knowledge of CRM systems and customer service operations
- Degree in Business, Communications, Management, or related field preferred Why Work With Us:
- Supportive and professional work environment
- Opportunities for leadership growth and career advancement
- Exposure to international customer service operations Retribuzione: €42.000,00
- €66.000,00 all'anno Benefit:
- Assistenza sanitaria integrativa
- Corsi di lingua offerti
- Distributori automatici di snack e bevande
- Mensa aziendale Sede di lavoro: Di persona
Key Responsibilities
:
- Manage customer care programs and support operations
- Oversee service quality, escalations, and client satisfaction initiatives
- Monitor team performance and operational KPIs
- Coordinate with internal departments to improve customer experience Requirements:
- Experience in customer care or client support management
- Strong leadership and communication skills
- Knowledge of CRM systems and customer service operations
- Degree in Business, Communications, Management, or related field preferred Why Work With Us:
- Supportive and professional work environment
- Opportunities for leadership growth and career advancement
- Exposure to international customer service operations Retribuzione: €42.000,00
- €66.000,00 all'anno Benefit:
- Assistenza sanitaria integrativa
- Corsi di lingua offerti
- Distributori automatici di snack e bevande
- Mensa aziendale Sede di lavoro: Di persona