Emea Digital Store Operations

**Position**:
Bulgari Spa, within its Omnichannel Department based in Rome, is searching for a Europe Omnichannel Digital Operations Manager. The resource will report to the Europe Managing Director, the functional report will be Omnichannel Adoption & Digital Store Operations Manager. The role will be Responsible to lead and implement the local Omnichannel operation culture and retail transformation in Europe, acting as project leader of local projects ensuring continuous business and store operations improvement, maintaining focus on consistency and excellence in all boutique operations.

**Accountabilities**
- Maintain the Omnichannel DO roadmap through collaboration with stakeholders and continuous prioritization
- Co-create and implement the go-to-market strategy for each region partnering with the involved departments/local team
- Identify the business challenges and the changes needed to deploy the relevant digital tools, proves and procedure to improve the digital store operation experiential products
- Prioritization and adherence: to central digital & omnichannel roadmap and ensures an independent view on the status of the whole project activities and full knowledge of the final objectives
- New project/ technology in store launch
- Maintain the Omnichannel DO roadmap through collaboration with stakeholders and continuous prioritization
- Co-create and implement the go-to-market strategy for each region partnering with the involved departments/local team
- Identify the **business challenges** and the changes needed to deploy the relevant digital tools, proves and procedure to improve the digital store operation experiential products in the belows areas:

- Revenues driver (POS, Endeless aisle, Drop shipment, Tax free services and flows
- Experience/Drive to store: 1) Digital Catalogo, Configurators, Drive to stores campaign and stoe locator, virtual
- Efficiency: New digitalized flows for good recipet, stock managemen
- Defining local business requirements, suggesting improvements, identifying GAPs/friction and monitoring project risks
- Close interaction with local team to gather store needs and identify areas of improvement related to processes, tools, data to ensure continuous enhancement and standardization of in-store processes, procedures and system
- Participate to the cross functional project with all the relevant Department to collaborate on the new digital and technologic in store initiatives, having a unique common view/management
- Prioritization and adherence: to central digital & omnichannel roadmap and Ensures an independent view on the status of the whole project activities and full knowledge of the final objectives
- New project/ technology in store launch:

- Mentor and drive change management with corporate and local teams to guarantee a seamless digital transformation and increase the adoption of new tools /technology/process in the store, maintaining focus and engagement
- Drive the local introduction of new tools/ technology processes in the store, in partnership with the local retail operation and IT at local level, the Omnichannel team and IT at central level
- Identify learning objectives and key topics, organize, and ensure all necessary training arrangements, provide/lead individualized and group training workshops
- Assess training results to ensure that training meets business needs and identify areas of improvement
- business needs and identify areas of improvement
- Analyze qualitative and quantitative feedback and report on new project adoption sales success and challenges

**Profile**:
**Qualifications / Professional Capabilities**
- Bachelor's or Master’s degree, preferably in a Digital related discipline, Business, Economics or Engineering
- At least 8 years of experience in Retail/ preferably in Luxury companies. Digital/ E-commerce/Project-Product Management experience is a plus
- Ability to manage limited resources to meet delivery dates
- Ability to adapt with changing circumstances and embrace change with a positive attitude
- Ability to operate with Agile method (e.g. Design Thinking, Scrum, Value Stream Mapping) will represent a plus
- Knowledge of technical terminology and E-com, digital retail store tools, IT architectures
- Ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining attention to details
- Available to travel globally (mainly In Europe, approx. 30% time) and open to adapt with different cultures

**Personal Competencies**
- Excellent communication and presentation skills as well as fluency in English.
- Analytical, intuitive, creative mindset
- Ability to juggle multiple projects at once, well organized and able to work towards challenging deadlines
- Strong collaboration and interpersonal skills
- Interest/experience for digital technologies, UX/CX design and business development