Guest Communications Manager

5 giorni fa

Milano, Italia The iLUKA Collective A tempo pieno

Guest Communications Manager is responsible for the guest communication process for our guests at iLUKA’s global events. This includes the assimilation, verification of all guest data, regular communication with client guests and business leads as well as providing periodic status reports to a variety of stakeholders.
We will have roles starting throughout 2025. These will be contract roles until March 2026.
**Key Responsibilities**:
Develop a thorough knowledge of the hospitality package allocations and the processing of all data required
Monitor and manage input of all relevant guest information as it is received from the client or guest
**Assist in the development of the guest communications content**: for example, invitations, pre departure and welcome packs, and post event communication
Manage all guest data within iLUKA’s bespoke system (Pulse) to ensure all data is accurate and current
Provide the relevant reports to iLUKA operational departments
Update guest information changes as received from the client
Ensure the client has access to all relevant data in the form of regular reports
Be the first point of contact for all guest queries prior to arrival
During the event, manage the regular distribution of operational reports to relevant parties
Understand procedures and effects for all possible circumstances, including flight schedule changes, guest name changes, “no-show” guests, change in dietary requirements, change in package allocations, programme changes etc.
Work with key suppliers in the sourcing, scoping and delivery of print elements
Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations
This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
**Skills, Knowledge, Expertise**:
Fluent in Italian and English
Excellent IT skills - advanced knowledge of Office, Word, Excel and PowerPoint
Experience in using systems
Ability to prioritise a demanding workload
Strong time management skills with ability to meet strict deadlines
Proactive, positive approach to all tasks and a high degree of reliability
Organised with an analytical background and an eye for detail
**Attributes**:
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

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