Da Complaints Manager

2 giorni fa

Milano, Italia Great Lakes Insurance SE A tempo pieno

**Company**
Great Lakes Insurance SE
**Location**
Milan, Italy

**Together, we engage with everything we have and are, to help humankind act braver and better.**

**About Great Lakes Insurance SE**

As specialty provider of primary insurance services, Great Lakes Italian Branch (“**GLIT**”) is a substantial part of Great Lakes Insurance SE, within the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.

**In our Italian Branch we are looking for a**

DA Complaints Manager to be responsible for the proper and timely management and monitoring of complaints. She/He will join the Complaint Management Function and coordinate with third parties to ensure compliance with IVASS regulation. She/He will work closely with the Head of Great Lakes Italian Branch, Complaint Management Team, Agency Business Manager and relevant stakeholders to handle, supervise and monitor complaints, particularly for the Motor and Property sector. The role requires understanding of the Italian legal and insurance regulatory environment and knowledge of the local industry and insurance markets.

**Your Job**
- Revise policies, procedures and guidance to maintain compliance with IVASS regulations and standards of complaints management.
- Monitor KPIs and prepare reports for internal stakeholders and IVASS.
- Advise on complaint related matters during the due diligence of new business proposals and review audit findings of existing business for adherence to Italian complaint related regulation.
- Establish positive working relationship with internal and external stakeholders.
- Coordinate investigate & answer complaints in-line with IVASS regulations & guidance. Escalate issues to the Head of GLI as required.
- Manage the entire E2E complaints handling processes, including analysis of data and root causes.
- Involve concerned departments and/or Intermediaries and/or third-party providers when relevant and useful for the management of the Complaints.
- Provide final responses to complainants as per authorization level.

**Your Profile**
- University degree in Law or equivalent
- About 7 years primary insurance experience, ideally with background in delegated authority business.
- Good knowledge of Microsoft Office (Word, Excel & PowerPoint).
- Organized, self-motivated, proactive and able to work under time pressure.
- Solutions oriented and keen to improve processes.
- Experience with the Italian regulator.
- IVASS complaint and conduct standards knowledge.
- Strong report writing and communication skills.
- Italian and English speaking & writing, German is a plus.

**About Us**

At Munich Re Group, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognize diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

For this selection process we are supported by See True Partners (brand of W Executive s.r.l.)

  • Restaurant Manager

    2 giorni fa

    Milano, Italia Openjobmetis S.p.A. A tempo pieno

    Openjobmetis SpA ricerca per prestigiosa azienda cliente nel settore della ristorazione un/una RESTAURANT MANAGER **Posizione**: La risorsa si occuperà di: - Organizzazione del servizio di sala; - Selezione, training e formazione operativa del personale; - Presa della comanda ed espletamento del servizio; - Gestione complaints Ospiti; - Gestione...

  • Guest Relation Manager

    2 giorni fa

    Milano, Italia Page Personnel Italia A tempo pieno

    Il -La Guest Relation riportando all' Operations Manager, entri a far parte del nostro Team per elevare il livello di servizio e l'esperienza pre, post e in stay. Dotato/a di curiosità, flessibilità e passione per l'eccellenza, il/la Guest Experience Manager anticipa le aspettative degli ospiti e crea esperienze memorabili utilizzando il proprio network e...

  • Restaurant Manager

    2 giorni fa

    Milano, Italia Fidim srl A tempo pieno

    Il Gruppo Giacomo, storica e riconosciuta realtà ristorativa milanese, è alla ricerca di un Restaurant Manager per il Ristorante Da Giacomo di Via Sottocorno a Milano. **La figura ricercata si occuperà delle seguenti attività**: Organizzazione del servizio di sala; Selezione, training e formazione operativa del personale; Presa della comanda ed...

  • Restaurant Manager

    3 giorni fa

    Milano, Italia Fidim srl A tempo pieno

    Il Gruppo Giacomo, storica e riconosciuta realtà ristorativa milanese, è alla ricerca di due Restaurant Manager a potenziamento dell'organico dei propri Ristoranti. **Le figure ricercate si occuperanno delle seguenti attività**: Organizzazione del servizio di sala; Selezione, training e formazione operativi del personale; Presa della comanda ed...

  • furniture Showroom Manager

    7 giorni fa

    Milano, Lombardia, Italia Matilda Group A tempo pieno

    We are looking for a persuasive Furniture Showroom Manager to set and smash our sales target andwilling to relocate to Nigeria.Responsibilities:Studying the features of all products.Training staff in effective sales and communication strategies.Handle customer inquiries and complaints.Maintain an organized and visually appealing showroom.Ensure the displays...

  • Junior Social Media Manager

    6 giorni fa

    Milano, Italia Accademia Da Vinci A tempo pieno

    Informazioni lavoroAzienda: Accademia Da Vinci RecruitingData aperto: 11/11/2025Tipo di lavoro: A tempo parzialeSettore: ComunicazioniEsperienza di lavoro: JuniorCittà: MilanoStato/Provincia: MilanoPaese: ItalyCAP: *****Chi siamoAccademia Da Vinci nasce dall'obiettivo di offrire servizi mirati a professionisti, imprese e pubbliche amministrazioni,...

  • Assistant Front Office Manager

    2 settimane fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milano – A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and>, Main Responsibilities:Support the Front Office Manager in the daily operations of the department.Ensure an impeccable guest welcome and...

  • Junior Social Media Manager

    7 giorni fa

    Milano, Lombardia, Italia ACCADEMIA DA VINCI A tempo pieno

    Informazioni lavoroAzienda Accademia Da Vinci RecruitingData aperto 11/11/2025Tipo di lavoro A tempo parzialeSettore ComunicazioniEsperienza di lavoro juniorCittà MilanoStato/Provincia MilanoPaese ItalyCAP 20121Chi siamoAccademia Da Vinci nasce dall'obiettivo di offrire servizi mirati a professionisti, imprese e pubbliche amministrazioni, nell'ambito della...

  • Community Manager

    1 settimana fa

    Milano, Italia Hines Real Estate Multifamily_BTR Management Service A tempo pieno

    As a Community Manager with Hines, you will be in charge of welcoming new tenants to their new home and assisting them with the required procedures throughout their rental period. The Community Manager plays a critical role in the success of our communities. You will coordinate all functions essential to delivering first-class service to our residents...

  • Junior Social Media Manager – Part-Time, Milano

    1 settimana fa

    Milano, Italia Accademia Da Vinci A tempo pieno

    Un'agenzia di formazione a Milano ricerca un/una Social Media Manager part-time con esperienza per gestire la comunicazione digitale sui canali LinkedIn e Meta.Richiesta proattività e creatività, con competenze in gestione contenuti e campagne sponsorizzate.È preferibile una laurea in Comunicazione, Informatica o Economia.L'orario previsto è di 8 ore...