Product Owner Loyalty

Powered by Konecta Group, we support our client's digital transformation and cultural change by staying transparent and inclusive, seeking progress rather than perfection._
- We are currently looking for an exceptional Product Owner for Loyalty who will help us to drive our mission in bringing innovative experiences, data-driven thinking and digital capabilities into a constantly changing ecosystem, as part of our outsourced collaboration with The Coca-Cola Company across Europe._
- The Product Owner for Loyalty will be a vital member of the EU Digital Platforms Team. This role will collaborate closely with other Product Owners, including those responsible for the Mobile App (Coca-Cola App), Website, Analytics, and CRM and with our Coca-Cola stakeholders. The Product Owner for Loyalty will focus on delivering an exceptional always-on loyalty program designed to accelerate consumer data acquisition, increase consumer retention, and drive key transactional KPIs._

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Your main responsibilities:_**
- **_ Loyalty Program Ownership: _**_Help crafting and execute the long-term strategy for the pan-European always-on loyalty program, ensuring alignment with business goals and delivering a sustainable value exchange to consumers._
- **_ Stakeholder Coordination:_**_ Primary POC between cross-functional teams, agencies, and stakeholders to ensure seamless program development and ongoing collaboration._
- **_ Market Coordination:_**_ Primary POC for market system teams to support local implementation plans, securing resources, ensuring smooth daily operations and facilitating new requirements gathering process._
- **_ Routine Management:_**_ Establish and manage routines to track and monitor project milestones, identifying any potential roadblocks or delays. Proactively push for progress and facilitate issue resolution to maintain progress._
- **_ Documentation and Reporting: _**_Maintain project documentation (e.g. plans, timelines, meeting minutes). Secure up-to-date progress summaries on project status and KPIs._
- **_ Continuous Improvement:_**_ Identify opportunities for process improvements and implement best practices to enhance project efficiency and effectiveness. Ensure lessons learned from the pilot are documented and communicated for future reference._
- **_ Knowledge transfer:_**_ Compile and share best practices across EU markets and beyond, support scaled implementation of successful pilots and use cases._
- **_ Central partnerships and rewards’ acquisition:_**_ Coordinate with cross-country partners and vendors to deliver central reward system offering, both physical and experiential, to ensure successful and sustainable value exchange to consumers._

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Qualifications and Skills:_**
- _ Proven experience as a Project Manager or Agile Product Owner or in a similar role within market operations, digital platforms or loyalty programs._
- _ Strong strategic thinking and problem-solving abilities, with a can-do approach._
- _ Exceptional stakeholder management._
- _ Excellent communication and interpersonal skills._
- _ Experience in working with remote teams._
- _ Ability to manage multiple priorities and deliver high-quality results under tight deadlines._
- _ Familiarity with agile methodologies and project management tools is a plus._
- _ Passion for data-driven decision-making and consumer-centric solutions._
- Important: Konecta Team is dedicated to exclusively support the digital strategy of its client Coca-Cola. You will be employed by Konecta Group or our local 3rd party employment partner who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the digital strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation._