Intership - Multinational Client Executive

“Multinational Client Executive”

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial

and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through

a diversified, multichannel distribution network.

About the role

Manage all aspects of local Issuing Office (IO) service delivery for assigned inbound multinational Clients/Requests in accordance with AIG Multinational E2E Processes (and as per related Multinational Service Delivery Checklist), ensuring assigned incoming requests are serviced/processed within shared global client service goals and in adherence to guidelines.

The responsibilities for this role include:

- Meet or exceed client service expectations for assigned Requests in accordance with mandated MN E2E processes (and as per related Multinational Service Delivery Checklist) and shared global client service goals.
- Review, evaluate, verify and process inbound (OMeGA) requests in accordance with shared global client service goals.
- Proactively engage with/respond to local client/broker and/or Requesting/Issuing Office queries on territorial regulations and program structure.
- Prepare booking sheets, policy issuance documents and tracking documentation
- Upload documentation into OMeGA and/or prepare related handover documentation.
- Serve as a team resource for the resolution of escalated issues.
- Monitor and escalate service issues as required
- Complete OMeGA status updates accordance with SLAs
- Ensure corporate compliance to all relevant standards and requirements are met including those related to Sales Practices, Policy Administration, Complaint Handling, Product Development, Marketing & Underwriting
- Complete special projects as assigned.
- Manage personal workflow.

Work with local Collections teams to ensure local policies payment and avoid creation of receivables.

Partner with Product towers to upgrade 'Good and Best Local Standard' policies to reflect latest market developments and mirror wordings for indigenous clients and develop central library of wordings and endorsements

Embed new functionality within the MN process and ensure enhancements are understood and adopted by all stakeholders

What we’re looking for:

- University Degree
- operations and systems skills
- Good communication & attitude to work in team
- Language skills : good level of English, fluent in Italian

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
TH - Other

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. General Representative for Italy