International Customer Care

1 giorno fa

Milano, Italia Istituto Marangoni A tempo pieno

**Job Summary**
The purpose of the job is to support the Manager in improving Marangoni international students’ school experience, in particular Chinese students.
He / She has to support the manager in devising new strategies in order to satisfy Students’ experience need, using a Costumer Care approach.

**Key purpose of the role**
1. **Students Life Service** - He / She has to support the Manager in increasing and optimizing students’ services (week zero, Welcome activities, students’ engagement activities etc.) focusing on Chinese students.

2. **Customer Care **- He / She has to support the Manager in improving customer care activities: in particular he / she has to support students, especially Chinese students, with their needs providing them a wide range of solutions. He / She has to assist the Manager in listening students actively, creating reports and in monitoring costumer care activities.

3. **Internal Communication** - He / She has to support the Manager in sharing intern communications with students. He / She must assure a high service level and an outstanding ability in problem solving.

4. **Relations with external Partner**s - He / She will also support the Manager in creating and maintaining relations with external partners, ensuring students a luxury school experience.

**Skills**
- Master or Bachelor Degree in foreign languages;
- Proficiency in Chinese;
- Proficiency in English;
- Experience in similar role is a plus;
- Passion for Fashion and Luxury;
- Proficiency in Office Suite;
- Proficiency in di WeChat;
- Ability to work in team.
Contratto di lavoro: Tempo pieno, Tirocinio formativo/stage

Disponibilità:

- Dal lunedì al venerdì
Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)
Lingua:

- Cinese (Obbligatorio)
- Inglese (Obbligatorio)

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