Fulfilment Unit Manager

**Job ID**: 287908
- **Date posted**: 09/05/2025

**What you'll be doing day to day**- Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the CMP (Customer Meeting Point) by working closely with the CMP Commercial Team and Unit Management Team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
- Secure a high customer and colleagues’ satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, internal survey and Review results
- Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Country Commercial Direction
- Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working
- Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda

**What you'll need to have**- Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment
- Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
- Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
- Analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals
- Good business understanding and knowledge: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
- Good knowledge of the business plan process to support the creation of the unit business plan for the market it belongs
- Eager to deliver customer value and excellence in operation within a fast-paced supply chain environment
- Very good knowledge of market intelligence: the logistic industry and relevant trends as well being aware of customer behaviours/insights and the home furnishing market
- Very good knowledge of change management and leading in the unknown/exploring
- Very good in understanding and execution of situational leadership
- Good knowledge of regulations and legislation relating to health, safety and security and all relevant standard operational procedures
- Fluent in English and Italian, both written and verbal