Project Management Internship

**Why Wonderflow**:
At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. We offer descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organizations to work as one - marketing, advertising, research, commerce, and customer care - to manage customer experience at scale. Wonderflow works with some of the most recognized global brands, including Philips, DHL, Pirelli, and more. The world’s most renowned research firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best
We’ve done a lot, but we see it as a beginning. We are determined to become the #1 end-to-end solution for Decision Intelligence based on VoC (Voice of Customer). That’s “why” you should join.

**About this role**:
This internship will provide the opportunity to learn about project management and Information technology. You will work on tasks that will give you hands-on-experience with IT tools, project management methodology, quality assurance and change management. This opportunity will allow you to sharpen your communication and problem solving skills in a business environment.

**Your responsibilities**:

- Provide support to all departmental projects and initiatives as assigned
- Assist with the creation and roll-out of new/improved processes or tools to the project team.
- Provide assistance to ensure projects run on time and budget.
- Organize QA testing and assist project/product management document test cases
- Perform quality check on our tool to provide the highest quality to our clients
- Help improve internal processes and workflow
- Assist with data entry level operations

**Who are we looking for**:

- Educational path focused on Management with IT acumen
- Previous experience in Help Desks or IT departments will be a plus
- Previous experiences with Jenkins, Atlassian, Airtable and Trello will be highly valued
- Fast learner and willing to improve the efficiency of his/her tasks
- Ability to identify and notify problems, as well as submitting solutions within his/her own competencies
- Highly motivated person with a passion for collaborating with others to achieve the results, and who can motivate others to do the same to improve the organization
- Teamwork enthusiast, open-minded, proactive and able to work accordingly to processesPrecise, detail oriented and multi-tasking
- Consolidated knowledge of Google Spreadsheet or Microsoft Excel
- Good verbal and written communication skills - both in Italian and English - detail
- oriented and capable of explaining and writing about complex matters in simple words

**What do we offer**:

- An inspiring culture: Ambitious, Hungry, Supportive
- Learn from and work with a world-class Management Team
- Truly international team, with four offices in Europe
- Possibilities for professional growth within the Company
- Flexible working environment

**About us**:
At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. Wonderflow offers descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organizations to work together - marketing, advertising, research, commerce, and customer care - to manage customer experience at scale. Wonderflow works with the most recognized brands worldwide, including Philips, DHL, Pirelli, Beko, Lavazza, AkzoNobel, Resideo, Samsung, De'Longhi, and 20 plus the Fortune 1000. The world’s most renowned Research Firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best deep-tech scaleup); Challenger in Omdia’s 2020 CEM quadrant (the only company in the world to offer a self-service solution for business users).