Head of E-commerce

Company Description:
**We Dream. We Do. We Deliver.**

As an employee, you are always an ambassador for the Merkle and Dentsu brands. We aim to create motivation and job satisfaction for ourselves and others in the day-to-day business. We actively work to create great teamwork and let our values guide everything that we do. In our everyday work, we set an example for others and act as role models.

At Merkle, we challenge you with great responsibility from the start. Working here is about inspiration, delegation, feedback and motivation with the ambition to make you and our business grow. We encourage self-leadership, drive and proactivity.

**Job Description**:
**As a leader you are expected to lead and create results by securing the following**:

- You act with trust and integrity
- You lead by example
- You lead with vision
- You drive goals forward
- You build your team
- You communicate in an inspiring way
- You develop others
- You develop yourself

**Main responsibilities**:

- As the Head of E-commerce, you are responsible to develop and execute strategy to drive profitable online channel growth. This entails all aspects of the e-commerce business including customer offer and brand experience, commercial calendar, sales, digital platform and digital development.
- You are responsible for B2B/B2C service offering and will work closely with all other departments within Merkle Italia such as CRM services, cloud solutions, data & analytics, sales, alliances and marketing & communication teams to ensure cross channel alignment in customer experience, strategy and branding.
- You are a natural and experienced leader that focuses on coaching and developing your team to achieve success. You manage, motivate and inspire your E-commerce teams to reach the sales, growth and company goals. Finding and recruiting the best talents, developing people and working with long-term succession planning is a natural part of your job.
- You define and develop Merkle Italia digital sales strategy in cohesion with the overall seamless sales strategy and Merkle Italia brand vision. You have the overall responsibility to drive the development of sales growth across all existing, as well as new clients. You continuously improve and innovate the whole e-commerce offering to optimize selling.
- You have full budget and P&L responsibility for the e-Commerce offering and work close together with dentsu Italy’s other service lines (Media and Creative).
- You strive to constantly optimize the offer by driving analysis and taking actions accordingly. Monitor and evaluate the Italian digital market in search of new opportunities and challenges. Continuously monitor upcoming trends and developments. Drive unique digital strategy and vision via the e-commerce team.

Qualifications:

- A broad business and digital background with experience in digital development and sales optimization
- A natural and experienced leader that focus on coaching and developing the team to achieve success
- Proven work (a minimum of 8 years’ experience experience) as a manager managing large teams within E-commerce and digital, preferably in Italy and with an omnichannel mindset
- Proven knowledge of the main e-commerce platforms: Salesforce Commerce Cloud, Shopify, Magento, BigCommerce, WooCommerce, SquareSpace etc.
- Extensive knowledge of the Italian e-commerce market and main players
- Proven track record of successfully leading E-commerce implementations (use cases and examples to be provided), preferably in the Italian market
- Proven ability in leading, developing, motivating and inspiring a team with a global outlook - leading teams on distance.
- As a leader, being analytical and strategical as well as hands on and always find ways forward through engaging and inspiring the team and stakeholders
- Commercial as well as strategic mind-set and understanding of forward planning and creative solutions
- Experience of being an active and inspiring part of the management team
- University Degree educated (or equivalent) in business management and/or information technology
- Excellent verbal and written Italian and English communication skills
- Ability to work independently
- Strong brand ambassador

Additional Information:
**With us, you will become part of**:

- An international team, where you can gain new/relevant experience.
- A dynamic environment where you will never happen to fall into a routine work
- Possibility to grow and develop
- Start-up agile atmosphere
- Friendly and fun international team of creative minds

More Information:
**Our Culture**: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

**Students & Recent Graduates**: Start your career at Merkle and get on the path to success.

**Experienced Hires**: Leverage your expertise, challenge the status quo and grow your career at Merkle.