IT Business Analyst, Commercial Operations

Looking to make an impact? Join us and make a difference. Our innovations help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Alongside some of the world's top healthcare professionals, we help deliver new possibilities to patients. It's our promise to look beyond what's possible now and discover what's possible next. Our mission is to Alleviate pain and improve the quality of life around the world; and to achieve this, we are investing significantly in new technology and processes to transform our ways of working and unlock greater growth potential in our business.

**The Team**

The IT Business Analyst plays an important role within the Commercial Operations demand team acting as a link between IT and Commercial Operations organization by identifying new business opportunities, ensuring commercial operations strategy and priorities are reflected in the business requirements and translated into suitable IT solutions by the technical experts.
The Business Analyst will be responsible to lead small to medium-sized demands and work with external vendors (e.g., consultants) to implement new solutions.

**Principal Duties and Responsibilities**:
**Your Responsibilities**:
1. To drive the demand intake process for new business requirements
- partner with CommOps stakeholders to prioritize the new demands,
- analyze new requests or problems and provide the state of the art for IT solutions
- track implementation status of approved demands and escalate when needed
- communicate documented analysis and executive summary with IT recommendation
- translate business requirements into suitable IT solutions
- work closely with Delivery teams to ensure the best practice and support on high complexity tasks and facilitate the engagement during User Acceptance Test

2. To lead and achieve successful IT Projects Delivery
- Participate actively to document Feasibility Study
- Supporting IT project implementation
- Follow global PMO process when supporting the projects in PlanView, contribute to prepare all PMO deliverables and organize the approvals, stage gate reviews and status reports

3. To support the execution of IT EMEA Applications Strategies for Commercial Operations
- Define IT EMEA Applications Strategies aligned with global ones

**Expected Areas of Competence**:
**We are looking for someone who**:
**Professional experience**:

- Has good communication skill in both face-to-face and virtual settings, clear and concise both verbal and written
- Builds and maintains strong relationships with business users on all levels
- Has good analytical skills to be able to quickly identify underlying problems and design solutions to these problems
- Is able to explain and present solutions to users and management and get their buy-in/approval
- Can facilitate change and persuade users and management

**Special expertise**:

- Good SAP knowledge of Sales, Distribution and Inventory Management including user interface and customization
- Experience in EDI and Robotic Process Automatic tools and implementations is a plus

**Languages**:

- Fluent English any other is a plus

**Personal skills requirements**:

- Can work independently, set the right priorities, and is a self-starter
- Is flexible of mind and willing to continuously learn requirements of other functional areas

**Education/Experience Requirements**:

- B.S. degree in business, computer science or information systems or 3-5 years equivalent work experience
- Understanding of commercial operations in sales, distribution, Warehouse Management, shipping and Inventory counting
- Good project management skills

**Travel Requirements**:

- 20 - 25%

**Additional Information**:
**Why work with us?**

We offer our Team Members a competitive compensation and benefits program and provide opportunities for you to share in the company’s financial and operational successes.

**Key Team Member Benefits**:

- Permanent contract
- fixed salary + 8% of bonus
- meal allowance
- Life insurance/pension scheme/Health insurance (after you pass the 6 months of probation period)
- hybrid position

At Zimmer Biomet, we believe in the power of us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

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