Provider Partnership Manager

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

**About the role**:
We are looking for a **Healthcare Provider Account Manager** to oversee our medical provider network in Italy. Based near Aviano, you will manage key provider relationships, coordinate all stages of the provider lifecycle, and act as the main point of contact for both internal and external stakeholders.

You will ensure providers are well-informed, compliant with program requirements, and supported to deliver outstanding care. This includes overseeing provider data accuracy, resolving issues, and implementing client-driven processes.

This is a **frontline, provider-facing role** requiring strong relationship management, operational understanding, and a solutions-focused mindset. You will engage directly with senior provider stakeholders to drive performance, resolve challenges, and improve service delivery.

**Around 50% travel** within the Aviano area is required.

**Key responsibilities**:

- Manage the healthcare providers in their portfolio, ensuring a comprehensive understanding of the provider and a seamless integration within our provider network
- Establish the engagement strategy for own portfolio, based on the regional/country strategy developed by the Provider Network Management Team with the purpose of reaching the contractual objectives related to the host nation providers, focused with priority on reaching the medical record collection KPIs and the Network coverage and accuracy objectives and requirements
- Coordinate internally the key processes in the lifecycle of a provider, such as identifying, assessing, adding/removing a provider from the network
- Become the escalation point for internal and external provider related topics related to his/her own portfolio, getting involved to remove barriers providers might pose towards following the client program requirements and Medical Record Collection requirements
- Collaborate with the Program Team, the Quality Teams and the Medical Services and Operations Teams to understand and adjust the Provider Network composition and portfolio according to the Client's needs
- Search, identify and manage new provider partnerships in response to Client needs
- Manage key processes in the collection and maintenance of provider related data in collaboration with the Network Services Team, Clinical Quality Team, Site Assessment Team and Medical Teams
- Provide ongoing provider support through issue resolution and customer service in the provision of medical records, including strategies for the optimization of medical record submission including Electronic Health Record (EHR) transfer.
- Identify key problem areas of client and / or provider concerns and coordinate or activate resolution, eg. Claims, Credentialing, Site Assessments, etc.

**About you**:

- Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience
- Previous exposure to healthcare and healthcare provider management a plus
- Bachelor’s degree, equivalent or qualification by experience
- Post graduate degree an advantage
- Insurance, medical provider or nursing experience an advantage
- Highly proficient in English (written and verbal)
- Highly proficient in Italian(written and verbal)
- Highly proficient in French (written and verbal) desirable
- Self-starter, self-driven to deliver results
- Ability to establish and maintain relationships with clients / providers / suppliers and cross departmental team members
- Proven experience in building strong and effective relationships with medical professionals at medical institutions - including senior management levels
- Negotiation, conflict resolution, and presentation skills
- Dynamic and creative problem-solving abilities
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp
attention to detail

**Benefits**:

- Warm, supportive and open company culture
- Full-time (paid) induction training, regular coaching to further support and develop your skills
- We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support
- Employee Assistance Program
- Private Medical Insurance
- Pension Contribution

Europe #LI-Hybrid

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Empl