Account Manager

**Description**:

- YOUR JOURNEY STARTS HERE..._

ABOUT WETRAVEL

Travel gives people new experiences and brings them together, sometimes in life-changing ways. That’s especially the case for group travel and multi-day travel where the participants get to really immerse themselves. Passionate travel organizers make this magic happen and WeTravel is here to support those travel organizers.

We help them publish their trip offerings, take bookings, process payments, pay suppliers/vendors, and digitize their operations. This helps travel organizers get more bookings, save time, and save money.

**About the Role**:
WeTravel’s Account Management responsibilities include developing strong relationships with new & existing customers, answering client queries, and cross-selling additional products to our users. In this role, you will work closely with cross-functional internal teams (including Sales, Customer Service and sometimes Product Development departments) to improve the entire customer experience.

You will be engaging with clients of all sizes on a daily basis so a friendly approach & love of travel will also help you succeed with keeping our clients satisfied & engaged with our products and services in the long-run.
- Fluent in English & Spanish (please mention in your resume if you are fluent in any other language)
- Satisfactory problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate product ideas to clients
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Time management and multitasking skills in order to handle multiple tasks and clients at once.

**Nice to Have**:

- Minor SaaS sales experience or experience with up-selling products;
- Up-to-date understanding of the travel industry’s consumer behavior;
- Knowledge of Hubspot CRM or other CRM platforms.
- Fluency in Portuguese

**Benefits**:

- Attractive compensation
- Base Salary of $32K USD + Bonus (OTE $37K-$42K)
- Unlimited Paid Time Off
- Annual team off site.
- 2 week cross-functional onboarding training program for all new colleagues.
- Maternity and Paternity benefits even for Contractors - wherever you are in the world.
- The latest Apple tech you need to be successful.
- A'Dam Program for you to visit us in Amsterdam for 2-4 weeks every year.

OUR VALUES

This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:

- Be the solution - take ownership, drive collaboration
- Be resourceful - strive for new wins every day
- Be honest - default to transparency Be respectful - treat others like you want to be treated

We celebrate our diversity.

**OUR WORK ETHIC**

At WeTravel, we are building a High Performance Culture where we reward top performers, expect a work environment at WeTravel that is fast-paced, demanding and deeply committed to putting our customers first. Our global footprint spans 30 countries, requiring your flexibility, agility, and dedication to our team.

Our high-performing team members are prepared to give their best by embracing the early mornings, late nights, and intensive project work. This commitment to excellence and to tackling challenges head-on is what positions us at the front of our industry.

Joining WeTravel means stepping into a dynamic, demanding environment where your contribution makes a real difference. It’s a place for those ready to dive into their work, push beyond comfort zones, and achieve collective goals through hard work and perseverance.

Here, ambition isn’t just welcomed; it’s essential for those fully committed to our mission of leading the market in the fintech SaaS space.

**About WeTravel**:
Founded in 2016, WeTravel provides a complete booking and payments platform for multi-day and group travel companies of all sizes. We give your clients an easy booking experience while also helping you manage financials, payments to partners or your bank, registration information, and client communication all in one place.

Headquartered in San Francisco, with our secondary hub in Amsterdam, our team is driven to continuously improve our technology; ensuring that our clients always have the best possible solutions at their fingertips.