Reservations Advisor

2 settimane fa

Milano, Italia Armani Hotel Milano A tempo pieno

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Advisor in the Reservation department.

**MAIN RESPONSIBILITIES**:

- Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;
- Answer and converse with guests in a professional and efficient manner over the phone;
- Communicating in a polite, efficient and friendly manner with team members and other departments at all times;
- Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken;
- Ensure high standards of personal presentation and grooming.

QUALIFICATIONS AND EXPERTISE
- Proficiency in English and Italian - Third language would be a plus
- Proficiency in Opera
- Previous experience in similar and/or related fields in a 5* Hotel
- Excellent communication and sales skills

Languages required: English and Italian

Contratto di lavoro: Tempo pieno

Benefit:

- Mensa aziendale
- Sconti sui prodotti o servizi dell'azienda

Domande di preselezione:

- Hai mai usato Opera?

Esperienza:

- Reservation Agent: 1 anno (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)

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