Supply Chain Key Account Coordinator

2 settimane fa

Milano, Italia Montblanc A tempo pieno

Codice di riferimento: 89114**Supply Chain Key Account Coordinator**:

- Milano, 25, IT- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Based in the MBI Headquarter, reporting to Supply Chain Manager, she/he actively contributes to maximise the sales performance of WH Business (selected WH partners - Key Account and External Btqs - Franshising) Corporate Gift and IC Flows, through an efficient and effective management of the orders, ensuring that product availability matches with customers’ requirement, at the appropriate time and in the correct quantities.

The goal is to manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction.

This entails monitoring sales and stock, by supervising issues related to delivery and reversal logistics (returns, claims and rejected products).

She/he strongly supports the selected partners and External Boutiques, Key account management, HQ Supply Chain and logistics; collaborates with WH Director.

**Key responsibilities**:
**Key Account (+50 WH Partners), External Italian boutiques (7 Btqs), Corporate Gift business, and InterCompany Flows (2 Richemont Partners)**

Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Continuity and Novelty: allocations and availability according to HQ input, among KA, Ext. boutique and IC
- Be aware about production and supply difficulties and dealing any problems or delays as they arise with prompt communication to KA, Franchising manager and CG & IC peers, by proposing product alternatives
- Ensures the correct preparation of the documentation for approved returns in Hamburg

**CS for Richemont and Montblanc Italy Employees’ repairs**
- Ensures the correct CS flow for employee repairs (either in Hamburg or in Florence)

**Internal Key Contacts**
- Supply Chain manager
- SC colleagues
- WH Director; KA and Franchising managers
- External Boutiques/BM
- Visual Merchandiser
- Logistics
- HQ supply chain and distribution
- IC purchasers
- CG Agents

**Language skills**:

- Fluent knowledge of English (written and spoken)

**Personal skills**:
**She/he** must be dependable, disciplined, self-driven and efficient.

He/she should also be/possess:

- Proficient in standard logistics software (SAP, APO, BOA)
- Excellent analytical, problem solving and organisational skills
- Ability to work independently and handle multiple projects, ability to prioritize
- Managerial skills, proactive approach and open-minded
- Strong interpersonal skills and excellent written and oral communication skills
- Ability to work under pressure and deal with fast challenging / changing scenarios
- Strong commitment to customer service (internal customer = Etx. BM / Ext. BTQ staff /Logistics)
- Confidence, drive and enthusiasm.

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