Full-time Housekeeper

**Employee Benefits (for all permanent full-time positions only*)**
- Annual and medical leave
- Annual Wage Supplement (13th month bonus)
- Variable bonus
- Subsidies for medical, dental & holiday
- Medical and group insurance coverage
- Long Service Award
- Birthday gift
- Corporate rate for selected tourist attraction
- Privileged rates for usage of Club facilities
- **Terms & conditions apply.**All positions are open to Singaporeans & PRs only.**

**7**)**FULL-TIME HOUSEKEEPER (SEALAND VILLA)**

**The Job**:
**Daily Operations**
- Ensure cleanliness and housekeeping operations for the villas, clubhouse and general areas are running smoothly (including supervision of contractors’ performance & adequate manpower provision from contractors (e.g., housekeeping, laundry services, waste disposal, pest control, etc).
- To activate Pest Control personnel should there be any pest-related issue (bees/mosquitoes/sandflies etc.)
- Conduct inventory check on check-out days and regular inspections of the villa’s infrastructures to ensure that the villas are well-maintained, no defects, well up-kept and ready for guests’ occupation. To update any defect to respective department for follow-up action.
- Issuing maintenance request whenever housekeeping reports on defects; cleaning works order for the housekeeping contractor to follow up on the irregularities and defects, according to ISO practices.
- Raise Purchase Requests and issue Purchase Orders according to Club’s procurement policies.
- Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
- Coordinate with laundry service provider on the sending and collection of soiled linens upon each check-out and conduct quarterly update on condemned linens and purchase.
- Check through the billing submitted by laundry contractor against daily DO (Delivery Order); check for discrepancies and ensure amount charged to the club is correct.
- Assist the occupants with basic trouble shooting with the handling of the equipment
i.e. refrigerators, air-cons, TV or other electrical appliances.
- Prepare weekly fogging notices to guests.
- Assist in assets audits carried out twice yearly.
- Performing Duty Manager’s Duties.
- Perform any other duties as assigned by Management from time to time.

**Stakeholder’s Communication**
- Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
- Engage members/guests in conversation and provide assistance as requested.
- Handle members/guests’ problems and complaints promptly and professionally.
- Deal with incidents and update management on incidents’ follow-up actions.

**Requirements**:

- Minimum GCE ‘O’ Levels or Diploma/Certificate in Hotel/ Hospitality Management with at least 2 years of relevant experience in a similar capacity
- Customer service oriented and proactiveness
- Possess good problem-solving and decision-making skills
- Good customer service skills and integrity
- Must be prepared to perform shift duties and work on weekends and public holidays

**Additional Information**:

- 5-day work week (Mon to Sun)
- Rotating shifts: 8:00am to 5:15pm / 10:45am to 8:00pm
- Monthly mobile allowance provided