Hospitality Agent Overnight

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self-check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

**AT SONDER YOU WILL**:

- Carry out the duties as night porter at a hotel
- Respond to **day-to-day &** **overnight** guest requests, issues, and other outreach using the Sonder Service Principles.
- Guide guests through the Sonder experience, ensuring they have an amazing first impression
- Work alongside other Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
- Reach out to guests to collect their IDs and to organize welcome video calls. Guide them through the Sonder experience, ensuring they have an amazing first impression.
- Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
- Perform housekeeping quality audits and inventory checks in our spaces to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
- Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
- Set up the hotel breakfast room for the morning service
- Serve drinks at the hotel bar/café
- Maintain and organize working spaces including office, storage closets, warehouse and others, as assigned
- Perform any needed duty, including managing the food and beverage offering, throughout the local market, as required, to secure the best guest experience
- Travel to multiple Sonder properties throughout the local market, as required

**WHAT WE LOOK FOR**:

- Previous work experience working in hospitality, service or customer service
- Prior experience working overnight shifts
- Flexible schedule and availability to work night shifts on weekends and some public holidays - Please note that this position is 50% day shift & 50% night shift
- Guest-centric and positive mindset
- Communicate effectively and ability to set the right cultural tone for the team
- Organized, hard working, and detail-oriented
- Comfort with ambiguity and rapidly shifting priorities
- Ability to take initiative and comfort in independent problem solving with the humility to ask for help when needed
- Effective communicator who can influence others to drive results
- Thrives in a fast paced, ever-changing, always challenging startup environment
- Unintimidated by using mobile apps while in the field for team collaboration and communication
- Ability to lift/carry items and stand/walk for extended periods of time
- Italian speaker with professional fluency in English (conversational/written)
- Fluency in any other languages is a distinct plus

We also have great benefits to make your life easier so you can focus on what you're best at:

- Competitive compensation
- Generous stock option plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.