Customer Support Agent

4 giorni fa

Milano, Italia SIX A tempo pieno

**Job Introduction**

With a firm base in your financial markets expertise, including domain knowledge within the areas of Asset Servicing/Back office, Middle Office, Portfolio/Fund Management and/or Investment Advisory you will be able to leverage your thorough understanding of Support and your customer centric mindset to the maximum.

As a Customer Support Agent and Marketdata Platform Specialist, you will work across our global product portfolio directly supporting major customers and strategic partners.

You will have a key role in supporting technical (IT) driven changes and migrations, and be the link between Customer Support and our customers.** **You will help look for scalability, efficiency and profitability in supporting our product managers and sales consultants in delivering products best tailored to our customers’ needs. You are capable of alternating between team and autonomous work, you are sensitive to cultural differences and leverage your communication and negotiation skills to establish networks among all stakeholders. Equipped with input from both internal and external customers, you are able to consolidate information on all SIX offerings and make sure our communication is effective and of the best quality. You provide new and existing customers with the best possible quality of services, with regards to operational inquiries and issues. This includes providing customer service onsite, via our tools and by phone.

**What you will do**:

- Ensure qualitative end-to-end request handling, service excellence and technical support across our global product, services and data portfolio
- Monitor queries and ensure diligent end-to-end request handling, follow-up and escalate as required
- Own, support and manage the on-going operational relationship with our key customers
- Participate in service calls and meetings with key customers to ensure and maintain high service levels

**What you will Bring**:

- Ability to interview, observe, analyze and document customer needs and technical workflows. Knowledge on how to conceptualize and synthetize complex technical problems. Ability to handle and explain technical topics in a simple manner
- Competence and desire to build strong relationships with key customers and internal stakeholders alike. Very strong customer focus with excellent communication, listening and presentation skills.
- Excellent English language skills (oral & written), further languages are an advantage
- Thorough understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, as well as about SIX products and services

**What We Offer**:
**Flexible Work Models**
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

**Personal Development**
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

**Agile Working Methods**
Whether through scrum or design thinking,
we solve exciting tasks together in teams.

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